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Job description

Key Responsibilities

• To ensure the accurate processing of jobs within the Transport Management Software.
• Ensure all customer orders, PODs, and associated paperwork are processed in a timely manner in order to correctly raise invoices
• To promptly answer telephone calls within the department
• To facilitate the timely production of sales invoices within our own systems and via customer portals
• Chase customers for PO numbers
• Ensuring that all driver run sheets and relevant information is prepared for the weekly pay roll within deadlines.
• General administrative tasks to provide support to the Heavy Haulage Operations team.
• Handle customer query’s in a timely manner
• Manage customer accounts to ensure they are set up for invoicing
• To provide support to the operations team in all areas to assist them in providing a high level of customer service.
• Assist the operations team supply customers with accurate quotations for work
• Escalate any incident that may have a detrimental effect on the operations ability to deliver an excellent customer service
• ensure that drivers all following delivery schedules and health and safety guidelines
• Check all times that drivers have relevant documentation before leaving;
• maintains records regarding the movement and location of freight, containers and staff.

Personal Attributes

• Ability to relate to staff at all levels
• Ability to contribute effectively to a team working environment
• Proactively contribute to creating a good team atmosphere.
• The ability to ‘think on your feet’ and use of initiative
• A “can do” attitude
• Professional and approachable
• Flexible and reliable
• Resilient and able to remain focused while working under pressure

Qualifications / Skills

• Excellent verbal and written communication skills
• Good IT skills- Microsoft Word, Excel, Power point
• Excellent organisation skills
• The ability to work as part of a team as well as on your own initiative
• Previous Experience preferred

Job Types: Full-time, Permanent

Salary: From £26,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Sick pay
• UK visa sponsorship

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 03/04/2023