Transformation Specialist

Transformation Specialist London, England

BT Group
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Transformation Specialist - Billing End state

Job Req ID: 22848
Posting Date: 12 Sep 2023
Function: Strategy, Transformation & Business Intelligence
Location: 1 Braham Street, London, United Kingdom
Salary: Competitive with great benefits
Why this job matters:
This role is accountable for the delivery of existing billing process improvement opportunities leading a team of billing continous improvement direct reports who are responsible for the delivery of the improvement work packages. This will involve working across business improvement teams to drive NPS / Performance improvements across billing processes.

The continous improvement of our Business billing processes is a key step in driving experience across customers and colleagues. It is also critical to our success through audit findings and linking to wider improvements across multiple areas of the business. Key findings from the continous improvement work will also feed into our end state vision roadmap for billing across people, processes and technology. You’ll be measured on the delivery of benefits, including significant improvements in Customer and Colleague experience and effieciency savings.
What you’ll be doing:
  • Overall leadership of the continuous improvement work packages within billing transformation to deliver clear benefits both operationally and to customer experience.
  • Working across multiple business improvement teams to ensure alignment to the end state vision for billing.
  • Management and leadership for a team of continuous improvement direct reports, providing guidance, support and vision for the team. Providing a productive and enjoyable working environment through people management.
  • Management of audit findings relating to billing or invocing processes and working across multiple stakeholders to ensure these have a plan to address.
  • Leading/directing process mapping activities relating to billing processes to identify pain points and actionable changes through work package management and delivery.
  • Interfacing and working across multiple teams for example sales, operations, finance to ensure the work packages meet their needs and support the changes needed to land effectly into BAU process.
  • Ensuring key delivery partners (Digital, Networks and OR) support the programme as required.
  • Managing the key sponsors and stakeholders through efficient updates showing commitment and time to deliver benefit understanding.
  • Builds understanding of the impact to the business of delivering any continuous improvement activity and develops different options on delivery taking into account impact, risk, end state vision and customers.
  • Creates understanding across the business (technology, network, process, and people) of the Billing continuous improvement needed / to be deliveried so functions can start planning how to manage, plan and implement.
The skill you'll need:
  • Continuous improvement skills from identification of opportunity through to delivery.
  • Benefit management of change through excellent verbal and written communication.
  • Leadership of medium to large teams, coaching for performance.
  • An ability to communicate to senior stakeholders with the ability to be able to convert detailed complex processes into business value drives and articulate positioning.
  • Strong problem solving skills with a clear line of sight to benefit realisation.
  • Ability to deliver inspiring communications and engagement plans and work collaboratively across the leadership team.
What we'd like to see from you:
  • Experience in a billing or invoicing related field showing the ability to improve small and large scale processes.
  • Experience working with partners, vendors and cross functional teams to develop and optimize work packages
  • Experience of managing people and providing leadership through colleague support and engagement.
  • Experience of mitigating risks, implementing best practices, and following strict governance procedures
  • Experience of working with auditors, partners and vendors to optimise work packages.

Benefits:
Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
  • Competitive salary
  • World-class training and development opportunities
25 days’ annual leave with the ability to purchase more where needed
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  • Share option and pension scheme programmes
  • Hybrid working pattern
  • Long-term career prospects
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Transformation Specialist
BT Group

www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
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