Transformation IT Manager Birmingham, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
As a DHL employee, and Transformation IT Manager, you'll have access to a wide variety of benefits, including up to 10% off selected Apple products, up to 20% off Dell products and other benefits aimed at enhancing your wellbeing both at home and at work. This includes free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education along with free mortgage and Will advice. Not to mention the hundreds of Retail and lifestyle discounts hosted through our benefits platform which you can access from work or home. In addition you will also be offered the opportunity to have a company car, with choice from a variety of manufacturers including hybrid and electric vehicle options.
As the Transformation IT Manager you will be responsible for providing IT services to a single site within a Business unit supporting the business needs of today and the future. You will be the business partner for the operational site and customer liaison for all IT services impacting the site and work closely with the IT manager for Freight.
Successful delivery for IT solutions will include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination. A key component of the role will be to play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT.
What You'll be doing:
- IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs.
- IT Supplier Management - management of IT suppliers within area of responsibility.
- IT Product Management - management of IT products within area of responsibility.
- IT Implementation - support or own solution design and delivery of IT solutions, services and processes within area of responsibility.
- IT Change Management - support and manage all aspects of change and release management, using required predefined tools and processes, for IT systems within area of responsibility
- IT Business Development - support business development activity for all new opportunities or accounts and renewals within area of responsibility.
- Internal Customer Relationships - manage and co-ordinate relationships and communication with business stakeholders
- External Customer Relationships - manage and support communication with external customers as appropriate to support business development and existing operations
- Training and Documentation - define requirement for and then facilitate creation and maintenance of required IT documentation.
- Delivery of appropriate IT training to ensure that DHL IT Strategy and Governance is adhered to.
- Ensure knowledge and compliance to Health and Safety procedures for self and team and ensure training for all team members is kept up to date.
What we need from you:
- Experience working within the Logistics Industry (Desirable)
- Operation IT experience and People Manager experience
- Internal/External Customer Management Change Management
- Project/Implementation Management
- IT Service Management
- Financial/Commercial Awareness
- Staff Management/Leadership
- Supplier Management
- Influencing skills
- Excellent Communication skills (written and verbal)
- Planning and Organising
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
