training specialist Edinburgh, Scotland
Job description
Job Title: Resource Coordinator
Reports to: Head of Resource
Location: Walker Street & travel to different locations will also be required
Hours: Variable, to include week nights and weekends
Dependably Different. Guests adore something a bit different. Bold and exciting food and drink, inventive presentation and impeccable service, designed to elevate the whole experience. And with a decade of investment in our teams, tech and quality processes, clients can depend on Hickory.
As an award-winning Scottish business, Hickory has a reputation for delivering leading-edge food and drink experiences in beautiful venues across Scotland and the Northeast of England, with a focus on innovative and invigorating menus using honest, seasonal and local ingredients that pack a punch.
The Role
As Resource Coordinator you will be responsible for assisting in all aspects associated with our front of house team. This will include leading recruitment, induction, training and development, discipline and recognition processes. with a strong emphasis on scheduling rotas. You will oversee all areas of our quality control systems with the team before, during, and after events…which will be strongly led by the Hickory brand values.
Hickory prides itself on only having our own fully trained team members at the events which we deliver, we have invested in mapping our team journey through the business and in technology to manage and report on the process, all having been designed to bring reassurance to the internal teams and our clients by delivering client satisfaction at each and every event.
Key Deliverables
Duties and responsibilities will include but are not limited to:
· Lead a happy Front of House (‘FOH’) team, ensuring that our commitment to the team is delivered at each event.
· Shared responsibility of team phone, this may include responding to messages out of regular business hours
· Support the businesses’ recruitment needs for hospitality team members.
· Leading on scheduling software to aid in rota/budget allocation management
· Create the weekly travel rotas for all events
· Ensure that the requisite talent is booked in, on time and on budget for every event
· Develop and oversee training requirements for our front of house teams to ensure they are trained to the highest of standards
· Aid in our develop a talent pipeline scheme to invest and promote in the future stars of our business
· Run the implementation of a quality control for all FOH team members to allow for evaluating and developing of individuals within the business.
· Deliver a tailor-made induction for all new employees
· Proactively anticipating issues with our front of house team and working to remedy them
The Person
We are a friendly, decent bunch and we respect our people, places and planet. We want someone who has a real drive and enthusiasm for their job, as well as for their colleagues and the company. We always put the customer at the heart of our decisions, and never accept anything less than five star standards.
Hours: 5 out 7 days, typically Tuesday – Saturday, also to include midweek evenings
Due to the nature of our business and according to the workload additional working hours may be necessary. During busy periods working hours may be varied and can occasionally include unsocial hours and weekends.
Holiday: 28 days holiday + 1 day off for your birthday.
Benefits: We focus on quality, and we know that to attract a quality team we must look after our own, so we have created an Enhanced Benefit Package, flexible to meet the needs of each individual.
Hickory Company Values
- Bold - We make creative choices that inspire innovative opportunities for our clients, our teams and the industry. We own our choices, and they make us stand out from the crowd.
- Genuine - We operate with decency, we are true to our word and build authentic relationships and experiences.
- Respect - We treat others how we’d like to be treated ourselves. We respect our people, places and planet, and if we say we’ll do it, we deliver it, exactly.
- Partnerships - We take time to nurture relationships, collaborating in the most creative ways to find effective methods of delivering success.
- Excellence - We go the extra mile to deliver on our commitment to quality work. Our training and development is second to none thanks to our all-encompassing quality system.
Job Types: Full-time, Part-time, Zero hours contract
Salary: £1,234.00 per hour
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Education:
- Diploma of Higher Education (preferred)
Experience:
- Leadership: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Resource Coordinator
Expected start date: 01/08/2023
