Training Operations Administrator - Maternity Cover Remote
Job description
Training Operations Administrator Maternity Cover – Leading to Permanent Position
Location: Thames Valley/Basingstoke Area (Remote working)
Salary: £12 – 15 per hour depending on experience
We are an IT Consulting and Training Services Provider to the IT channel, based in the UK and delivering globally. We are accredited by HPE to deliver HPE and Aruba certification courses. But we don’t stop there.
Our company is looking for an experienced and enthusiastic Training Operations Administrator to initially cover maternity leave, potentially leading to a permanent position. The role will be to assist the Training Operations Manager with the day-to-day administration of the business.
Tasks, duties & responsibilities:
- Scheduling and tracking training courses in various locations globally
- Liaising with venues/partners/customers pre, during and post training deliveries
- Co-ordinating joining instructions, placeholders,
- Working with external agencies to order training materials and merchandise
- Liaise with internal and external trainers and account managers to resolve issues
- Managing Outlook mailboxes, responding and actioning as required
- Create and report on training course surveys for internal and external reviews
- Work closely with vendors/partners/customers to manage their expectations for feedback and outcomes
- Good experience working with CRM (Customer Relationship Management) systems e.g. AccessPlanIT
- Data entry and exporting data from the CRM system for management reporting and analysis
Ideal aptitudes and capabilities:
- Confident in dealing with people at all levels
- Confident with Microsoft Office package – Outlook, Word, PowerPoint, Excel and Teams
- Access PlanIT
- Adaptable/Flexible
- Work under pressure
- Self-motivated (especially as working remote)
- Able to prioritise busy workloads
- Think outside the box and lead
- Resilient and resourceful
- Attention to detail and accuracy of work
- Customer satisfaction approach
- Good communication skills
Submit your CV today to apply. Please be aware we do receive many applications; we will do our best to respond to you.
Job Types: Part-time, Maternity Cover leading to possible permanent position.
Schedule:
- Minimum of 20 hours a week, 4 hours a day
Work remotely:
- Yes and equipment provided
Job Types: Part-time, Temporary contract, Temp to perm
Contract length: 9 months
Part-time hours: 20 per week
Salary: From £12.00 per hour
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 5 years (preferred)
- Administrative experience: 5 years (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
Application deadline: 15/09/2023
Reference ID: Training Operations Administrator
Expected start date: 01/10/2023
