Training Manager – Kings Cross, London London, England
Universal Music Group
Full Time
London, England
38884 - 52282 GBP ANNUAL Today
Job description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected].
The A Side: A Day in The Life
Manager of Training & Communication will be responsible for supporting UMG’s existing metadata system users and training new multi-national users of the OpenPlay and R2 systems.
These systems capture all of UMG’s core metadata and has a wide, growing user base with a consistently high turnover. This data impacts all areas of the business, internal and external. As such, all users need to be quickly brought and kept up to speed with end-to-end understanding of the constantly evolving usages of metadata and UMG’s standards for data entry and maintenance.
As surrounding functionality and business processes change regularly, fostering a clear multi-lingual understanding of the metadata standards, processes and issues using effective training approaches and materials will be the primary focus of the role.
The B Side: Skills & Experience
Be Organised
- Train, monitor and revisit the education of new users
- Assess any potential training requirements regarding new and existing staff by proactively reviewing data issue metrics and liaising with the operations teams
- Document processes and standards ensuring better training resources
Be Creative
- Create modern and informative training materials, including video, PowerPoint, Camtasia, Canva and wiki (ServiceNow Knowledge Base) materials
Be Collaborative
- Work with the Director of Training & Communication, and the Digital Metadata & Operations teams to ensure clear visibility of issues to inform decision making around individual and group training needs
- Work to collate all business context and processes that relate to the metadata captured in our repertoire management and other digital supply chain systems
- Discuss training material needs with the labels globally to ensure that local requirements are also covered
Person Specification
Necessary
- Fluency in French and English required, 3rd language desirable
- Ability to create engaging interactive training materials using different mediums, such as video, PowerPoint etc.
- Excellent presentation skills (Live & Zoom) and a keen eye for branding / consistency within new and existing training materials and documentation
- Ability to relay information in a clear and contextualised way, i.e. providing clear reasons behind UMG’s policies and standards, and articulating the real-life impact of particular data items and practices
- Ability to coordinate across departments to ensure all comms and guidance are aligned, consistent and agreed by all stakeholders within the business
- Ability to unpick and refine conflicting dependencies on certain data items and practices, and clearly document guidance for best practices and standardisation
- A team player, who’s passionate about helping others succeed in their roles
- Strong IT skills including an ability to spot and derive trends from large data sets
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music Group
www.universalmusic.fr
Paris, France
Pascal NEGRE
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Audio/Visual
1997
