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training manager Swindon, Wiltshire, South West England, England

Zurich Insurance

Full Time Swindon, Wiltshire, South West England, England 45000 - 35000 GBP ANNUAL Today

Job description

Training Manager (Part-Time, Job-Share, or Full-Time)

Location: Swindon

Salary: £35,000 - £45,000 per annum, dependant on experience

Closing Date: 21st June 2023

The opportunity

Are you passionate about mentoring and shaping the future of talented professionals? Do you thrive on delivering exceptional training and development programs? We’re looking for an inspiring and dynamic Training Manager to join us, to spearhead our comprehensive training initiatives for all new hires. This is brand-new position, creating an incredible opportunity to make a significant impact on the growth and success of our Contact Centre team.

Our ambition is to the best retail protection provider in the UK, providing an outstanding experience for our advisers, customers, and our people. Having recently insourced our whole operations function, we are already seeing significant business growth, and this is a fantastic opportunity to join the team and help shape the future direction of our business.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

This is your opportunity to shape the growth and success of our new hires as they embark on their journey within Zurich. As Training Manager, you will have the chance to inspire and empower individuals, enabling them to deliver exceptional service and drive business success. You will play a pivotal role in establishing the future of new recruits, as well as monitoring and creating development plans for existing colleagues.

Join us as Training Manager, and you will have the opportunity to shape our Contact Centre’s success through the following core responsibilities:

Induction and Academy Training: Design and deliver engaging and comprehensive training programs for new hires, focusing on induction and establishing the academy. Equip them with the knowledge and skills needed to excel in their roles, ensuring a smooth transition into the company.
Modular Training Development: Collaborate with stakeholders to develop and enhance modular training programs that upskill Contact Centre employees for new business calls and service calls. Stay abreast of industry trends and best practices to ensure our training remains current, innovative and effective.
Training Delivery and Content Creation: Facilitate training sessions using a variety of instructional techniques and technologies. Create high-quality training content, including presentations, e-learning modules, and assessments, to engage learners and promote knowledge retention.
Continuous Improvement: Implement evaluation strategies to assess the effectiveness of training programs and gather feedback from participants. Utilise data-driven insights to continuously enhance and optimise training content and delivery methods.
Collaboration and Stakeholder Engagement: Partner with internal stakeholders, subject matter experts, and teams across the organization to identify training needs, share best practices, and foster a culture of continuous learning and development.

Who are we looking for?

Proven experience in training and development, preferably in a contact centre or customer service environment
Strong instructional design and facilitation skills, with a focus on induction and academy training
Excellent communication and presentation abilities, adapting content to meet diverse learning styles and needs
Proficiency in learning management systems, e-learning tools, and other training technologies
Strong organisational and project management skills, ensuring timely delivery of training initiatives
Flexible and adaptable mindset, open to incorporating new methodologies and technologies into training practices
Relevant certifications in training and development are desirable, but not essential

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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