Training Manager Milton Keynes, England
Job description
Salary: from £51,330 depending on skills and experience
Benefits: Company Car, discretionary bonus, pension, healthcare, 2 loan cars and 27 days holiday in addition to statutory bank holidays plus much more!
Location: Milton Keynes - Hybrid working
Closing date: 31st August 2023
About VWFS and the role
We are on an exciting journey and are looking for a Training Manager to join our evolving Customer Operations team. This is a newly created role that will create the strategic vision to roll-out customer-centric training for 300 + operational colleagues and outsourced partners.
You will lead a team of training consultants who will deliver hands-on training on business critical activities on regulatory requirements, system changes and operational processes. There is plenty of scope to make a real impact in this role by introducing new and online solutions to help drive efficiencies across the operation.
This is what you will be doing:
- Define and lead the Customer Operations Training and Competency plan to ensure that colleagues can demonstrate having the skills, knowledge and expertise needed
- Lead, develop and manage the Training team
- Determine, design and evaluate effectiveness of all training
- Continuously identify and deliver new Training techniques and technologies in order to drive learning engagement and effectiveness
- Manage Senior Customer Operations stakeholders to ensure wider strategic objectives are achieved
- Challenge training needs and ensure prioritisation is aligned with delivering good customer outcomes
- Measure, track and report the return on investment of training initiatives
- Present at the monthly meetings to articulate Training risks, plans to mitigate and training effectiveness
- Be responsible for all Training MI
- Engage with external training companies to explore specialised technical solutions
- Prepare and present training recommendations
- Be the point of contact for colleagues across VWFS on all Training requests
- Manage the outsource partner relationships from a Training perspective
- Collaborate with the L&D department to ensure that training initiatives and activities are aligned
- Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry to ensure you operate in the spirit of delivering good customer outcomes
These are the skills and experience you can bring to the role:
- Proven Training and Management experience ideally within a commercial or financial services environment
- People leader with success of driving high performing teams
- Demonstrable experience of developing and designing training strategies within a contract centre environment
- Senior stakeholder management experience
- Proven experience of designing and delivering training in an engaging way utilising accelerated learning techniques
- TAP or CIPD qualified or qualified through experience
- Experience within the Financial Services and/or relevant Automotive sector(s), or alternatively, experience of operating in B2C environments
What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars and 27 days holiday in addition to statutory bank holidays plus much more!
We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
