training manager London, England
Job description
This is an exciting opportunity for a passionate and enthusiastic Training Manager to join our L&D team. The role of Training Manager is to provide a full service of training support to the business, supporting operational management in ensuring that the respective ‘blueprint’ and brand standards are alive and embedded throughout. . The role will be responsible for creating learning resources and coaching operational managers to build people capability. The role will work closely with key stakeholders to ensure L&D interventions are effectively evaluated and deliver in line with the intended guest experience, with a measurable impact across the business.
Our Training Manager will:
- Work in collaboration with key stakeholders to design and deliver learning interventions that support the business with building people capability in line with the respective brand intended guest experience and team member behaviour.
- Proactively take an evaluative approach to learning interventions, and actively practices continuous improvement
- Apply branded content and creates bespoke solutions, training materials and toolkits to address specific business objectives and supports operational managers in their application
- Ensure all learning interventions are the most effective solution, utilising a blended learning approach including but not limited to online/e-learning, classroom based training session with content control
- Support the L&D Manager with the delivery of the apprenticeship strategy, specifically focusing on the management of the technical skills training providers, including chef and engineering programmes
- Utilise team member feedback and a range of sources to analyse, develop and continuously improve the content and range of learning interventions available, and skills of respective trainers
- Identify and develop a team of Inspirators to support operational managers to deliver the intended guest experience, in line with the respective brand blueprint
- Ensure that the operational team members and managers with responsibilities for training delivery (including on-job training) possess the requisite skills and resources required to be effective at that training delivery, aligned to brand standards and brand blueprint
- Network with key partners outside PPHE Hotel Group and remains up-to-date on the latest trainings trends, developments and best practices
What are we looking for in a Training Manager?
- A proven track record as a Training Manager, with experience designing and developing L&D solutions
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring and e-learning programmes
- The ability to build and manage different stakeholders and collaborate effectively
- The ability to think commercially about L&D and measure outcomes
Desirable
- CIPD L&D qualification or equivalent
- First-hand operational management experience in hospitality
Why join us as a Training Manager?
- Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) - these increase with service!
- Salary: Highly Competitive
- Two meals per day, every day (including days off if you wish to come in!)
- Discounted gym memberships
- Access to free financial and mortgage advice
- Discounted hotel staff rates
- Great Learning and development opportunities
