Driver & Operational Training Team Leader

Driver and Operational Training Team Leader

Attractive Salary and Benefits

36.5 Hour week (Hybrid)

Newtownabbey

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 5,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2022.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

The Henderson Academy team is a provider of internal and external training and learning solutions. We offer a broad range of courses including management development, personal development, compliance and driver training.

The Driver and Operational Training Team Leader will develop and deliver on a range of Driver and Operations Training programmes. Ensuring commercial feasibility, you will offer programmes using a progressive, professional and flexible approach and drive initiatives aimed at improving the standard of training for our customers.

Working within the transport and/or logistics industry, this position will be well suited to a professional candidate with a Driver/Ops Training background who is able to lead and inspire others and demonstrates commercial acumen and a growth mindset.

As Driver and Operational Training Team Leader you will:

• Plan and organise the schedule of work for the Driver and ops trainers.
• Ensure issues and challenges are resolved as they arise to minimise any disruption to service levels.
• Ensure delivery of excellent service from your team.
• Provide support to customers as required and within the scope of the training provision.
• Gather customer satisfaction feedback using appropriate methodology.
• Liaise with internal and external customers to understand training needs and prioritise work accordingly.
• Assist team members to meet performance objectives by providing day-to-day supervision, planning, motivation, training and support.
• Assign work tasks and schedule and monitor work and review results against expectations and service levels.
• Provide management information & analysis to a variety of stakeholders across the Group and externally through the Learning Management System.
• Assist with the management of budgets associated with Driver training revenue and costs.
• Ensure maintenance of the Driver Training fleet to meet budget targets and to a safe and legal standard.
• Deliver short training courses when required.
• Positively embrace change and strive for continuous improvement in all that the team does.

Skills for Success

Joining us as Driver and Operational Training Team Leader, the minimum criteria you’ll need is:

• Minimum five GCSE’s including English and Maths (Grade C or above).
• Current, relevant driving Qualifications.
• Experience of Driver/Ops Training.
• Experience working within the logistics and/or transport sector.
• MS Office proficiency.
• Knowledge of legislative requirements of the logistics sector.
• Familiarity with training methods and techniques.
• Experience of handling, interpreting and organising high volumes of data.

The attributes you’ll need include:

• Strong focus on people with an ability to motivate and inspire others.
• Ability to deliver at pace, while maintaining accuracy and great service levels.
• Excellent written and verbal communication skills .
• Ability to learn and adapt to new technologies.

If is desirable if you had:

• Level 3 in training/education delivery.
• Co-ordination experience of Driver/Ops Training.
• Leadership experience.
• Instructional design.
• Experience of e-learning platforms.
• Basic financial knowledge.
• Background in Project management.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

If you’d like to speak with us first before making an application, our Talent Acquisition Specialist – Joanne McClelland would be happy to have a confidential chat with you about the role on offer – email [email protected] to get in touch.

Completed applications must be submitted online by midnight on Friday 4th August.

We are an equal opportunities employer.