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About Us:

The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are of the NHS but independent, innovative and transformational.

General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.

Our Values:

Job Summary:

Whilst employed by The Confederation, Hillingdon CIC this role will be based within one of our partner organisations NHS NW London Training Hub (Ealing).

The Integrated Care Board in North West London (NW London) is called NHS NW London. It is the statutory NHS organisation responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in NW London. Now ICBs are legally established, clinical commissioning groups (CCGs) have been abolished from the 1st July 2022.

The ICBs serve a population of over 2.1 million people who live across the eight boroughs of North West London. They plan and allocate NHS resource to deliver a wide range of services including mental health services, urgent and emergency care, elective hospital services, and community care.

NHS NW London takes on the NHS planning functions previously held by clinical commissioning groups (CCGs) and is likely to absorb some planning roles from NHS England in the future.

The North West London Integrated Care System vision is to improve life expectancy and quality of life, reduce inequalities and achieve health outcomes on a par with the best global cities. We have four overarching objectives:

• Improve outcomes in population health and health care
• Prevent ill health and tackle inequalities in outcomes, experience and access
• Enhance productivity and value for money
• Support broader economic and social development

The North West London Integrated Care System provides us with an exciting opportunity to improve the health of our population by working collectively to ensure better use of our NHS money, of the talents of our staff and of the resources of our local communities.

North West London (NWL) Training Hubs

Each training hub receives Health Education England (HEE) funding targeted for use in primary care to support the development of place-based student placements, recruitment and transition of staff into primary care roles. In Autumn 2021 Training Hub services were put out to national tender. The eight Training Hubs across the NWL geographical footprint elected to come together in a consortium arrangement; the bid was successful and in April 2022 the new arrangements went live.

The remit of the Training Hubs is to bring together education and training resources from NHS organisations and community providers, as well as local authorities. Training Hubs are your go to place for any information about primary care workforce, education, and development.

Every practice and Primary Care Network (PCN) has access to Training Hub resources. Training Hubs:

• Have a key role in understanding, influencing, supporting, and leading educational interventions around population health needs and health inequalities in their area to address these.
• Provide advice on workforce planning and training needs analysis, to help find which roles best meet the needs of the population. For example, actively supporting workforce planning by understanding population health needs and the training needs required to support new care pathways.
• Help new staff, appointed through the Additional Roles Reimbursement Scheme (ARRS) scheme, embed into roles, for example supporting the roll out of the First Contact Practitioner (FCP) programme.
• Facilitate and/or deliver opportunities for Continuing Professional Development (CPD) programmes, based on scoping CPD requirements across PCNs.
• Provide career support at all stages for all primary care workforce.
• Train and, where appropriate, recruit more educators.
• Develop and help to keep staff through retention programmes, for example mentoring, and preceptorships.
• Support practices and PCNs, who are looking to become learning environments, to increase the number of placements for a variety of trainees and students.

This role will be responsible for the management and delivery of a number of strategic change projects within the training hub such as the embedding of PCN educators, quality assured learning environments and workforce planning.

Primary Responsibilities

Project Management:

• Deliver projects across the organisation, on time, within budget and to the agreed scope.
• Work with Training Hub, Primary Care team and PCNs to develop project plans and documentation and guide teams through the project lifecycle.
• Ensure project roles and responsibilities are established for each project and ensure all stakeholders are aware of the project management processes that they will participate in.
• Manage project risks, issues and changes and monitor project progress, ensuring stakeholders are updated and that everyone can meet their required deliverables within the project timescales.
• Responsible for identifying and managing stakeholder engagement and communication needs.
• Produce regular progress reports for all stakeholders including the training hub, the Executive Leadership Team and the primary care team escalating risks and issues where necessary.
• Lead project reviews to capture successes and learnings and ensure project outcomes are embedded into Business as Usual (BAU).
• Manage the costs and budgets assigned to the projects.
• Plan resources (internal and external) to deliver the changes proposed
• Develop a reporting suite or use other project management tools to help track and monitor progress. Develop reporting dashboards to report on progress.

PCN Development:

• To support the development of a workforce strategy for Ealing in conjunction with all key stakeholders
• To support the development of an education and training strategy to ensure all workforce in primary care can work at the top of their licence
• To support the development of metrics to display the impact of the ARRS roles on the delivery of the Primary Care programme
• To develop career pathway maps to help people transition between roles in primary care
• To work with leadership academy to develop leadership opportunities at all levels of primary care
• To map training needs for any new programme such as the development of the NWL standard and the Fuller Report and support translating the contracts into practical application on the ground with appropriate support for practitioners to deliver the required services

Delivery of KPIs:

To ensure the TH meets its KPIs:

• % of PCN's offered support on workforce planning, advice and identification of needs for patients and population
• % of Nurses and allied health professionals (AHP) staff offered continuing professional development (CPD) funding
• % increase of Nurses and AHP staff take-up pf CPD FUNDING
• % of primary care workforce offered training provided by the ICS Training
• Breakdown of professions undertaking Training
• Number of Non-Clinical apprenticeships supported across primary care
• Number of clinical apprenticeships supported across primary care
• % of PCN's utilising Knowledge and Library Services (KLS)
• Training Hubs have an equality, diversity and inclusion (EDI) strategy an operational plan to support the ICS EDI strategy
• Training Hubs to deliver education and training activity based on the ICA plans to reduce health inequalities
• Number of EDI events to support ICS EDI strategy
• Engage with HEE's Differential Attainment (DA) Leads to access the support toolkit and guidance on reducing differential attainment
• Training Hubs are expected to demonstrate their process for dealing with complaints and quality concerns to include: a) Number of quality concerns raised, b) Number of complaints received
• % of placement increase
• All professional to be offered practice placements
• Compliance with regulatory standards and HEE Quality Framework
• % increase in the number of approved educators and supervisors
• Number of educators and supervisors who have attended educational update training provided by Training Hubs
• % of PCN's who are actively engaged in promoting new roles and how new ways of working in Primary Care can support population health needs
• Number of newly qualified health professional who are supported to take up a primary care role
• Responsible for planning and project managing delivery of HEE KPIs
• Responsible for ensuring all PCNs are supported to produce comprehensive workforce plans
• Planning education and training schedule for all roles in primary care
• Planning and preparing project plans to increase placements in primary care across all disciplines
• Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required.

Workforce Mapping:

• To have expertise in workforce planning tools and to work with PCNs to map their workforce
• To work with PCN CDs PCN GP and nurse education leads to get to understand the workforce plan for each network and to support the development of recruitment and retention strategies
• To work with NWL TH and PCNs to roll out initiatives that support the recruitment, retention support and development of all roles within PCNs
• To support each PCN to become a quality assured learning environment
• To support the increase in trained supervisors in each network

Quality Assurance of Learning Environments:

• To ensure that there are systems and processes in place that comply with IG requirements around GDPR and storage of data for visit reports, trainee videos and applications
• To ensure the process runs smoothly and to organise the application and assessment process from start to finish

Career Development:

• To support all roles in their career development and working to the top of their licence
• To develop supporting materials on career pathways
• To support recruitment drives and school outreach to promote primary care as a good place to work

Fellowships:

• To work with practices to increase uptake of fellowship roles
• To work with PCNs community and secondary care providers to develop portfolio roles for GP fellows
• To work with NWL TH Fellow lead to ensure that there is clear supporting documentation and that all communication channels are used to ensure dissemination of opportunities

Integration:

• To support the integrated care partnership by working with clinicians across organisations and understanding where training could be delivered jointly
• To support placements on programmes which have multi- disciplinary learning environments such as preparing nursing associates in primary care for hospital placements and working with hospitals to support their nursing associates when they have placements in primary care
• To develop the anchor network to work with local providers around development of local people for roles in the NHS

Increasing Diversity and reducing health inequalities:

• Supporting the reduction of health inequalities by promoting QI and training opportunities such as the deep end programme
• To ensure that there is a training and support available for practices to understand their responsibilities to increase diversity and reduce health inequalities
• To support the rollout of the Workforce Race Strategy (WRES) and to support Primary Care to find solutions regarding discrimination & racism and begin to understand its potential effect on individuals, teams and services

Apprenticeships:

• To work with NWL TH apprenticeship lead to roll out apprenticeships for all primary care roles
• To understand levy sharing and support practices to access this
• To understand the apprenticeship pathways and encourage and support practices to take these up
• To support the development of health and social care workers particularly in embedding core skills and encouraging those with the requisite skills and experience to apply for Apprentice Nursing Associate and Registered Nurse Degree Apprenticeship roles as appropriate
• To work with training providers to ensure materials and training is primary care focused
• To develop supporting materials and introduction packs for practices on apprenticeships

Specific Programmes, Forums and meetings:

• To support the development of forums and learning events for both singular and multi-professional groups
• To support the multidisciplinary faculty
• To support the development and roll out of forums for all roles working in primary care

Communication and Processes:

• Develop a regular bulletin to advertise key opportunities
• Set up booking, monitoring and evaluation processes so the data requested can be found and presented easily
• To clarify and simplify data streams and to work with NWL to ensure that local data can be easily provided to support local work streams
• To provide reporting as needed to borough team, NWL Training hub and other stakeholders
• To ensure all contractual, monitoring and financial returns are completed in a timely manner

Key Working Relationships:

• The post holder will be required to communicate and provide complex information to a wide range of internal and external stakeholders.
• Participate in relevant internal and external working groups/projects, and initiatives which may be highly complex, sensitive, political and contain contentious information with the aim of providing information an analytical advice to the team.
• Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
• Ensure effective two-way communication with partners and stakeholders, including but not limited to general practice, primary care networks, Health Education England, HEIs and NHSE&I, forging long lasting relationships.
• Promotes a culture that embraces equality and strives continuously to reduce inequality.
• Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff.

Planning and Organisation:

• Responsible for project managing delivery of TH KPIs
• Responsible for ensuring all PCNs are supported to produce comprehensive workforce plans
• Planning education and training schedule for all roles in primary care
• Planning and preparing project plans to increase placements in primary care across all disciplines
• Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required.
• Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisation by upskilling non clinical workforce
• Develop and implement audit systems which enable the continual evaluation of consistent application of policy and practice to ensure service quality and effectiveness.

Job Description Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Essential Criteria:

• Degree or equivalent experience
• Evidence of continuous professional development
• Twelve months previous work experience in a fast-paced professional environment.
• Prince2 qualification or equivalent experience in project management.
• Experience of implementing change through a programme approach.
• Experience of working with internal and external stakeholders.
• Experience of working with Senior Clinical Leaders and an understanding of healthcare processes.
• Knowledge of Microsoft word, excel, PowerPoint etc.
• Excellent leadership skills
• Excellent networking and relationship building skills
• Excellent communication and facilitation skills
• Good influencing skills
• Outcome focussed
• Presentation skills
• Ability to manage a diverse workload and to meet set deadlines
• Ability to work on own initiative and without supervision
• Good team leader/ flexible approach to work
• Excellent attention to detail
• Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda

Desirable Criteria:

• MSP (Foundation Level)
• Experience of working with large scale change projects
• Proficiency with office systems and computers.
• Experience of leading workshops and sessions with a wide range of stakeholders.
• Experience of working within PMO governance arrangements.
• Knowledge of other project management systems
• Full UK Driving Licence