Training & Development Coordinator Sunderland, North East England, England
ScS - Sofa Carpet Specialist
Full Time
Sunderland, North East England, England
24778 - 28389 GBP ANNUAL Today
Job description
Description
We’re looking for a Training & Development Coordinator to join our Customer Experience Team.
As a Training & Development Coordinator, you will play a key role in the design and delivery of a training and development programme for new starters and existing colleagues. Improving employment satisfaction, retention and the customer experience by delivering clear training aims and outcomes to ensure our employees stay motivated and our customers receive the highest standard of customer service.
What does the role involve?
- Delivering on-boarding and induction training to ensure our new recruits have the skills required to meet our quality standards and customer experience expectations
- Evaluating all areas of the Customer Experience Department and identifying key training opportunities and areas for development
- Collecting qualitative data which can be used to drive continuous improvement in future Customer interactions
- Recording and monitoring the training needs of individuals and teams and be able to produce reports to management
- Identifying and delivering key training workshops to enhance the customer experience
- Delivering train the trainer sessions as needed and conducting follow ups
- Managing, designing, developing, coordinating and conducting training
- Working with Managers to identify training requirements for the ScS Customer Experience Department
- Creating relevant in-house curriculum of training programmes and standard operating procedures
- Working alongside Quality Assurance in monitoring of all front line staff
- Performing needs assessments to identify gaps and areas in need of improvement
- Providing regular updates and documented evidence of planning and progress
What qualities are we looking for?
- Organisational skills and an ability to prioritise effectively
- Strong teaching abilities and mentoring skills
- Ability to work to targets
- Excellent knowledge of customer service best practices
- Competent in Microsoft Office programs (particularly Excel)
- Able to remain impartial and discrete in executing their duties
- Hard working and flexible
- Good communication skills
- Previous experience in a training and development role
What’s in it for you?
- Sodexo employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Generous holiday allowance
- Medicash – low cost health plans
- Virtual GP – Access to a GP service 24/7
- Career progression
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Share Incentive Plan
- Salary finance scheme
- Discount on ScS Furniture and Flooring
- Pension
- Cycle to Work scheme
- Long service awards
About ScS – Sofa Carpet Specialist
We are one of the UK’s leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.
We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they’ll love and that’s where you come in…
ScS - Sofa Carpet Specialist
https://careers.scs.co.uk/
Sunderland, United Kingdom
Steve Carson
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Home Furniture & Housewares Stores
1890
