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Job description

Our client, a leading Insurance company is keen to recruit new members to their travel team, where you will be responsible for handling inbound telephone communication, interacting with customers and providing information on their travel insurance benefits and services.

An excellent opportunity for a college leaver or someone who is keen to move away from retail or hospitality.

Key Responsibilities:

• Support and deliver customer servicing via call answering and handling general enquiries
• Promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures.
• Maintain the highest level of personal conduct.
• To ensure that any complaints arising from advice given is responded to promptly
• Maintain claims records and ensure the claims system is accurate and up to date at all times
• To ensure that advice is in accordance with company policy, settled in accordance with insurer’s
• Liability and all decisions communicated to the insured’s effectively with a copy retained on file

Skills and Attributes:

• Excellent customer service skills
• Excellent communication skills, both verbal and written.
• The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim
• The ability to remain calm and pay attention to detail.
• Computer literate (MS Office)

Package details

• · 9.00am – 5.00pm Monday – Friday
• · (This vacancy can be both full time and part time and hybrid working)
• · Contributory pension scheme
• · Life Assurance (up to 4 x annual salary)
• · 22 days annual leave plus Bank Holidays
• · Private Healthcare
• · Staff Motor Breakdown and Home Emergency Cover
• · Discounted Home Insurance and free travel insurance

Job Types: Full-time, Permanent

Salary: £20,020.00 per year

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Redhill