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FUNCTION: Area West

GRADE: Conductor

SALARY: £21,667 per annum, rising to £29,915 per annum after training (approx 3 months)

ROLE TYPE: On Site

HOURS: 35

At Northern we aim to develop and champion excellence in not only our services but also our people. We are currently looking for Conductors to join our Stations, to provide exceptional customer service to all our customers.

Working on our trains as a Conductor, you’ll be the face of Northern as you help our customers have a relaxed, easy, enjoyable and safe journey - a real Northern experience. But there’s a lot more to the role than just checking tickets and travel documents. It’s also about building relationships with customers and answering queries, opening and closing train doors, making announcements, and dealing with unexpected delays and emergencies.

You don’t need any previous experience of working in the Rail Industry, as we’ll provide you with all the training you need to be successful and competent in the role. Our bespoke and interactive Conductor training programme starts with an initial 12-weeks classroom-based training in Leeds or Manchester. The programme also includes an Apprenticeship, leading towards a Level 2 Qualification.

After that, you’ll make the most of a further 12 months of intensive learning and development at your home station, where you’ll learn your routes and build your knowledge of our trains so that safety always remains your priority.

Responsibilities:

Your main responsibilities will be to:

• Ensure safety of all customers onboard our trains/stations.
• Assist customers with all enquiries, ensuring needs are satisfied; demonstrating vigilance to identify and support vulnerable passengers.
• Undertake revenue collection and protection duties to protect from loss, theft and damage.
• Comply with rules, regulations and instructions issued by the Company; undertake assessments in line with role requirements; keeping up to date with of all notices and amendments affecting traction, routes and operating instructions.
• Maintain knowledge of current routes and traction competence.
• Report any unusual activities or occurrences such as service running late, unsafe practices, customer issues etc; ensuring assistance and regular updates are provided to passengers in the event of delays.
• Locate, rectify and report on faults, following the correct fault-finding procedure.
• Train preparation and disposal duties; ensuring a clean train environment.
• Assist and support the driver, passengers and emergency services where required.
• Operate on-board systems and PA equipment.
• Regularly patrol the train to ensure customer and company satisfaction is maintained.

About you:

You will live within a 45-minute drive (at peak times) of the station you are applying for. And you will also be at least 18 years old to apply for this safety critical role.

You will be able to demonstrate the following skills, behaviours and attributes:

• Communication skills – verbal and written
• Interpersonal skills such as sensitivity, influencing, persuasion, negotiation, assertiveness.
• Excellent time management, ensuring you are reliable and punctual.
• Ability to solve problems and make decisions under pressure
• Ability to work as a team, but also work on your own without direct supervision.
• Ability to use your initiative and be proactive
• Adaptable to change
• Good level of Math's and English
• Self-motivated, enthusiastic, approachable and friendly.
• Honest & trustworthy; to accept responsibility for your actions and duties,
• Willing to wear the Northern uniform with pride, ensuring it is clean and presentable.
• Flexible to work early, late and evening shifts, throughout a 7-day week.
• Willingness to learn and develop

Training and mentoring will be provided when in role.

Our Benefits Package:

By working as part of the Northern team, you will receive the following benefits:

• Free Travel on Northern services – for you and your family*
• 75% discount on all other Train Operating Companies leisure services*
• Pension Scheme
• Free uniform for frontline staff
• A generous holiday entitlement
• Employee Assistance Programme – operating 24/7, giving a wide range of advice, support, and useful information for employees
• Cycle to work scheme*
• Discounts and offers towards shopping brands, holidays, hotels, technology etc.

Plus, many more.

About Northern:

We are transforming… and we are on the lookout for smart, forward thinking and motivated people to join us on our journey. You’ll help us to grow our business during this exciting time, shaping rail travel in the North and providing our customers with a service to be proud of.

If this sounds like you, then you’re in the right place. We’ve got lots of great things planned and we need more like-minded people, contributing fresh ideas, passion and commitment to bring our vision to life. You’ll be joining a business that values its people, where hard work is rewarded, and development and progression ensure we retain and attract the very best talent.

Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day. Our aim is to connect people to opportunities by providing a reliable and friendly train service. We have made significant progress since we started but there is much more that we want to achieve.

Our Selection Process:

Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you.

Your on-line application:

The first thing you need to do is complete our online application form and tell us a little bit more about yourself.

Once we have all your details, we will be back in touch to let you know what to expect.

Online Testing:

Online testing will be a requirement for the role. So please ensure you have access to a computer for when an invite to the testing is sent. You will get 4 days to complete this.

Important: Northern reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.