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Trainee Enforcement Agent Job Description

Job title: Trainee Enforcement Agent

Reports to: EA Manager

Department: Operations

Salary: £23,000, OTE £50-£60K/annum

Location Home based, with requirement to travel to Equita, Client and Customer locations

Purpose of the role:

The role of an Enforcement Agent is to execute and manage the warrants and caseload allocated to you. The role will involve a training programme which will lead to the relevant enforcement qualification and becoming a Certificated Enforcement Agent.

What you’ll be doing:

· Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made.

· To learn to negotiate payment arrangements which complies with client and company guidelines.

· Upload notes, photos and fees from each visit to the case management system correctly.

· Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies.

· You will accompany EA’s on initial visits to customers at the addresses stated on warrants to obtain payment, execute warrants.

· To make enquiries to trace the whereabouts of absconders or seize goods to the value of the warrant and fees, for sale at auction.

· To follow a schedule to visit residential addresses to follow up executed warrants.

· You will be responsible to keep track of and enter accurate, detailed reports via company devices or databases in line with client requirements.

· Provide and maintain detailed incident reports.

· Work against collections targets which are set by the business.

· Follow Equita/R&R and CIVEA guidelines, policies and procedures when attending and dealing with customers.

· Support certificated Enforcement Agents to leave correspondence for debtors to ask for payment.

· To support certificated Enforcement Agents to serve court papers.

· Take away goods and arrange for them to be sold at auction.

· Be responsible for any money recovered, including banking of monies received

· To attend classroom and online training sessions, keeping written evidence of scenarios for certification.

· Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014.

· Meet with an Enforcement Agent mentor in a timely fashion when undertaking "work shadowing" activities.

· To work with members of our community facing financial difficulty confidently and professionally

· To work towards completion of certification within agreed timescales

What we’re looking for:

· Current Driving Licence.

· Good communications skills both written and verbal and basic numeracy skills.

· Good administrative/organisational and negotiation skills and attention to detail.

· Ability to deal professionally with members of the public.

· Route mapping skills.

· An ability to work under pressure to strict targets and deadlines, with patience and the ability to remain calm in stressful situations

· Knowledge of public safety and security.

· To be able to carry out basic tasks on a computer or hand-held tablet or phone

· GCSE to include Maths and English, Grades A-C or equivalent qualifications or experience

About Equita:

At Equita, part of Capita Enforcement Services, we’re shaping the future of enforcement and debt recovery. We’re working with over 200 local authorities, as well as solicitors on High Court Enforcement cases, to help with collection, recovery and enforcement. Join us and discover better as you help to protect organisations from the impact of debt

What’s in it for you?

· A competitive basic salary - £23,000.00 annually with generous uncapped commission

· Company car provided (applies to employed EAs only)

· The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

· Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

· Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Training

Training will be undertaken in Northampton and the role is a countrywide one but the work allocated to you may be in the Sheffield area.

The role is full time, 37.5hr a week. We have the opportunity to employ 10+ Trainee Enforcement Agents.

Accountabilities To work with members of our community facing financial difficulty confidently and professionally.

• To work in an empathetic and efficient way, to enable people to take control of their own financial situation, whilst adhering to legal practice and meeting strict deadlines.
• To visit customers at the addresses stated on warrants to obtain payment, execute warrants. Make enquiries to trace the whereabouts of absconders or seize goods to the value of the warrant and fees for sale at auction.

Competencies: Accountability:Demonstrates an understanding of the link between one's own job responsibilities and overall organisational goals and objectives.Attention to detailFollows process steps as outlined in standard operating procedures.Customer Service:Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.Influencing & Negotiating:Demonstrates ability to influence others when appropriate.
Planning & prioritisation:
Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
Problem Solving:
Identifies options for solving a problem and evaluates the relative strengths and weaknesses of each option.
Resilience
Self-regulates emotions and reactions which enables the display of a calm demeanour in a variety of working environments.
Knowledge and Skills

• Current Driving License and access to vehicle required (for self-employed agents)
• Enforcement Agent related experience, working for the following debt types: Local government – Council Tax andNon-Domestic rates and Road Traffic.
• Good verbal and written communications skills and basic numeracy skills.
• Good negotiation, administrative, and organisational skills.
• Ability to deal professionally with and show empathy to members of the public.
• Route mapping skills.
• Assertive, ambitious, self-motivated, patient, and able to remain calm during stressful/volatile circumstances.
• An ability to work under pressure to strict targets and deadlines paying attention to detail.
• The ability to accept criticism and work well under pressure and with others.
• Knowledge of public safety and security.
• Sensitivity and understanding.
• Thinking and reasoning skills.
• To be able to carry out basic tasks on a computer or hand-held device.
• Manage conflict and deal with vulnerable members of the public.
• You need to be of smart appearance and a good level of fitness.

Values and Behaviours

• Proactively thinks about how to improve the service provided to customers and clients, and the effectiveness and efficiency of the organisation.
• Leads by example and is a positive role model, gaining trust and respect.
• Actively seeks constructive feedback and other opportunities for personal development.
• Finding the best practical solutions whilst managing expectations.
• Recognises problems and responds quickly to them.
• Actively listening to and building rapport with your customers.
• Finding ways to improve the services we provide.
• Operate in a highly professional manner at all times.
• Be flexible, adaptable, and able to work under pressure.

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits:

• Company car
• Company pension
• Wellness programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Appropriate and recommended PPE.

Ability to commute/relocate:

• Colchester: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Reference ID: TRAINEA1