Trainee Duty Manager Bath, England
Job description
Trainee Duty Manager
Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an award-winning day spa where you can bathe in natural thermal waters, as the Celts and Romans did over 2000 years ago. Facilities at the Spa include a spectacular open-air Rooftop Pool, indoor Minerva Bath, a new multi-sensory Wellness Suite, and the historic Cross Bath.
This is a fantastic opportunity to join us where we offer a genuinely unique experience in the UK for residents and visitors to Bath who can bathe in Britain’s only thermal water Spa
We are currently recruiting for a Trainee Duty Manager to join our team at Thermae Bath Spa. This is a fantastic opportunity to join us where we offer a genuinely unique experience in the UK for residents and visitors to Bath who can bathe in Britain’s only natural thermal water Spa.
All in a day’s work
This a Training and development role you will learn aspect of the operation and day to day running of the business, You will be required to learn the functions and processes of all teams, by working alongside them.
Once trained and fully competent you will take your place as a Duty Manager to leads the shift ensuring that HS legislation and pool safety checks are undertaken and that guest are provided with direction and information regarding property amenities. Liaise between departments to meet guest needs and resolve any queries and complaints. Receive, record, and relay messages accurately, completely, and legibly.
This is a critical role for the Thermae Bath Spa where you will manage the smooth running of the operation during opening hours to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.
The Duty Manager oversees the daily management of the reception area including cashing up and liaises to ensure that all areas within the Spa are optimally staffed; reporting issues to the relevant manager and following up as required, producing daily reports for the senior management team.
The ideal person
Would suit a person from a high volume leisure or tourist role.
The successful applicant will have confident communication skills, be friendly, organised, efficient and well presented with a positive “can do” attitude.
We pride ourselves on our customer experience so your focus on ensuring customer excellence will stand out.
Our Top Ten Benefits
- Increase salary to £29,000 per annum, once fully trained after 3-6 months.
- 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
- Recognition of positive contributions aligned with our company values
- Investment into your career with our Apprentice programmes
- Investment into your learning and development with the Digital Learning and courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
- Health Care cash plan benefits package
- Contributing to your future with the Pension scheme
- Complimentary passes to use the Thermae Bath Spa
- £500 referral fee if you recommend someone to work for us
YTL Hotels Properties
Thermae Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.
Every day, our stars craft inspired experiences to accomplish our culture of service excellence.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an award-winning day spa where you can bathe in natural thermal waters, as the Celts and Romans did over 2000 years ago. Facilities at the Spa include a spectacular open-air Rooftop Pool, indoor Minvera Bath, a new multi-sensory Wellness Suite and the historic Cross Bath.
