Trainee Dispenser/Customer Service Advisor Leicester, England
Job description
Trainee Dispenser/Customer Service Advisor
At Personal Homecare Pharmacy, we take pride in placing our customers at the heart of all we do. We are a busy distant selling pharmacy, with over 10 years experience in providing fertility drugs. Working collaboratively with clinics nationally, we are dedicated to making our customer experience a focal point. We are passionate about what we do and we thrive to provide an exceptional service unequalled by no other. With our incredible team players we aim to be the gold standard in homecare services.
There has never been a more exciting time to join our fast growing team. Providing you with a fantastic opportunity, we are looking for friendly experienced customer service advisors, who are enthusiastic, self-motivated, committed and ambitious. You will work well in a team as well as independently. You will be a great communicator who receives immense satisfaction from providing excellent service. Could this be you?
We offer a dynamic working environment with rewarding opportunities. As a starting point we will enrol you on a NVQ Level 2 dispensing assistant course to develop your skills in a pharmacy environment. You will be provided with a designated tutor who will support you through the course.
As a customer service advisor, playing a pivotal role within the team, you will be responsible for handling all incoming and outgoing communication from internal and external customers by phone, fax or email. You will answer queries and ensure they are dealt with in an efficient and effective manner. Accuracy in this role is crucial, so you will have great attention to detail throughout all the processes.
Your Experience:
Retail or call centre background is beneficial but not essential. Full training will be provided.
Computer literate.
Excellent verbal and written communication skills.
Ability to work in a target driven environment.
Minimum A to C GCSE in Maths and English.
Customer service experience is desirable but not essential.
Your Responsibilities:
To follow relevant SOPs and Company policy and procedure to always ensure patient safety.
Answering calls from patients, taking their orders, providing quotations and general information as well as resolving any queries they have.
Processing prescription orders using the computer system.
The assembly of prescribed items (including the generation of labels).
Ordering, receiving and storing pharmaceutical stock.
Providing a high level of customer service to all patients through all the channels of communication.
To work collaboratively with other team members and departments to ensure the efficient and safe running of the dispensary.
Working towards delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.
Packing stock ready for delivery.
Rewards:
Competitive Salary
Generous holiday allowance
Pension scheme
Opportunity to gain NVQ qualifications
Excellent development opportunities
NHS discount scheme
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If you believe you can play an integral role within our team, we would love to hear from you.
Work Remotely: No
Job Types: Full-time, Permanent
Salary: From £9.00 - £10 per hour
