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Cotswold Hereford is looking for a Trainee customer Advisor.

Your role

This is an entry level role into our Aftersales department with full training and a progression plan to become an accredited BMW Service Advisor. This is a great opportunity for an individual who is passionate about delivering an outstanding customer experience and thrives on working in a fast-paced environment

• The role will involve being the front line to our customers who visit us for service or repair.
• Anticipating our customer’s needs and fulfilling their expectation for a simple and easy visit, ensuring that our customers want to return to us again and again.
• You will support all areas involved in our Aftersales department to ensure we deliver a premium customer experience.
• Training will be provided both internally and at our BMW Group Academy.

Monday to Friday with a Rota on a Saturday, and a starting salary of £22,000 plus bonus rising to £28,000 basic salary upon achievement of qualified Service Advisor and meeting targets.

Your profile

We are looking for an individual who has experience in a retail or customer environment for more than 12 months and is committed to excelling in their professional development whilst working for a premium brand. Full UK Driving License is essential.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Performance related bonus
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• Company Social Events
• Pension Scheme
• Long Service Award
• In-house, manufacturer accredited training & professional training