Trainee Claims Advocate

Trainee Claims Advocate London, England

The Ardonagh Group
Full Time London, England 34931 - 43947 GBP ANNUAL Today
Job description

Job Summary/ Overview



Contributing to the achievement of Corporate objectives by accurately and efficiently broking and/or processing claims received in line with specified terms and conditions.


Principal duties and responsibilities

Managing Resources

  • Providing support to Senior Claims Technician and Claims Manager and Assistant Manager as and when required.
  • Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
  • Undertaking ongoing communication with claims colleagues, accounts and other Besso Divisions to ensure timely and accurate production of documentation and maintenance of systems and records
  • Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group

Relationship Management

  • Continuing to develop and maintain relationships with peers and colleagues both within Division and across Besso Group
  • Continuing to develop and manage relationships with underwriters, adjusters, attorneys, clients, and industry peers
  • Actively participating in regular team discussions/updates

Business Operations

  • Overseeing and completing production of new claims files and ensuring they are complete in line with defined standards
  • Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
  • Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
  • Highlighting any potential issues to Broker prior to going to Underwriters
  • Providing Underwriters with an informed précis of claim
  • Answering complex questions from Underwriters quickly and accurately
  • Negotiating with underwriters, attorneys and clients on complex claims
  • Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
  • Reviewing and assessing Underwriters comments and making informed decisions
  • Overseeing the receiving of settlements within agreed timescale
  • Expanding knowledge of policies and their implications.
  • Reconciling funds and accounts, investigating any discrepancies that arise
  • Producing accurate and quality correspondence, filtering information to ensure of most relevance to receiver
  • Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications
  • Checking work produced by junior team members and providing feedback where appropriate
  • Attending client meetings as appropriate
  • Timely and efficient problem resolution using broad experience gained
  • Escalating contentious issues/complex claims to Claims Manager or Head of Division when outside scope of own competency levels
  • Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
  • Undertaking general office administrative duties as and when required
  • Understanding and working within the parameters of the role

    Market Environment
  • Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
  • Recording Continuous Professional Development (CPD)
  • Understanding and being sensitive to current market dynamics

MAIN job requirements

Education

Good GCSE’s or A Levels including Maths & English Required

Working towards ACII Desired

Lloyds Introductory Test Required

Experience

Proven and practical experience of applying competencies at the levels detailed below Required

Required Competencies

Technical Competence

  • Knowledge and understanding of the general insurance market and principles
  • Understanding of London market structure, practices, processes and procedures including systems and relevant documentation
  • Understanding of London market claims practices, processes and procedures including systems and relevant documentation
  • Knowledge and understanding of Commercial Property insurance business and markets
  • Knowledge and understanding of Professional Indemnity insurance business and markets
  • Knowledge and understanding of Marine Cargo insurance business and markets
  • Knowledge and understanding of Household insurance business and markets
  • Knowledge and understanding of Motor Fleet insurance business and markets
  • Knowledge and understanding of Public and Product liability insurance business and markets
  • Knowledge and understanding of Employer’s Liability insurance business and markets
  • Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

Core Competencies

    • Working in a team environment
  • Client focus and relationships
  • Communication
  • Driving for results
  • Business awareness
  • Values based leadership
  • Relationships and networks
  • Strategic perspective

    #LI-LD1

Trainee Claims Advocate
The Ardonagh Group

www.ardonagh.com
London, United Kingdom
David Ross
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Insurance Agencies & Brokerages
Insurance
2017
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