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Role description:

The Trade Support team are a direct middle source of support to Global teams from Front Office Execution / Sales (covering Electronic, Equities, Commodities (Including LME) & Fixed Income), Client Services, the Business, Onboarding, Transitions, Offboarding, Back Office Clearing / House, Technology and to clients externally.

Job responsibilities:

• Navigate trading and middle / back office systems functionality and interact with technology support
• Reconcile exchange terminal with Pyramid (trader's risk) for house trades
• Chasing and liaising with external clients for allocations / send trade confirmations
• Spotting and flagging any risk / errors to Sales or Client Coverage and helping to resolve - including error report write up (for Ops errors)
• Support Clearing during business resiliency outages
• Work with Execution Sales to provide comments on material changes in volume / value variance on exchanges for Federal Reserve reporting purposes
• Work with FIX / Connectivity, third party vendors, technology, Client Services and Clearing teams to onboard and set up client allocation flow using the Client Allocation Tool Suite (CATS), amend mappings and streamline processes

Required qualifications, skills and capabilities:

• Attention to detail with excellent numerical and analytical skills
• Works well under pressure, with ability to multi-task whilst being highly responsive to all incoming queries
• Proactive, results-focused, highly motivated with a strong work ethic for innovation / forward thinking
• Professional levels of communication, capable of dealing with Clients and intermediaries at all levels
• Strong Microsoft Office ability including Excel in particular

Preferred qualifications, skills and capabilities:

• Degree educated preferred (or relevant industry experience)

Shift pattern is in from 08:00 - 16:30 / 17:00 through to 10:00 - 18:30 shifts. These early & late shift times can fluctuate due to Market conditions, such as the F&O quarterly expiry periods which will entail longer shifts and no holiday bookings.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.