Trade Operations Administrator Bournemouth, England
Job description
Trade Operations Administrator
We are seeking a Trade Operations Administrator to join JP Morgan in Bournemouth on an initial 6 months contract with the oppotrtunity to then convert to permanent. You will be supporting the day to day activities required in processing documents for payment on behalf of our trades businesses. We don't require someone with experience, as training will be provided, but someone who is a good team player, a quick learner and has good analytical skills and attention to detail. We will also consider recent school leavers and graduates.
The Role
You will be part of a small team, responsible for all Branch Support activities ensuring professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. The role requires a ‘can do’ attitude with a flexible approach and using own initiative in providing solutions for all clients. Working with the team to ensure all processes are adhered to providing quality output without errors and escalate any known or potential issues that may impact the team or operations.
Key Skills
- Develop key partnerships with CIB Operations teams, ensuring all service level agreements are met, meeting on a regular basis to update on service performance and integration of our services to support client workflows.
- Support daily execution of all client requests in line with required deadline.
- Reporting of risk issues or incidents following the required escalation model and procedures.
- Manage individual performance development processes and meet with manager to review business and personal performance goals, development, training and coaching.
- Support an inclusive work environment in line with the JPMorgan Chase Business Principles.
Key Responsibilities
- Supporting team members to maintain the best mix of skills and experience to meet the existing and future goals within Trade & Working Capital operations.
- To manage overall activity including communication of individual performance goals and performance management, enabling the opportunity for growth and development.
- To maintain oversight and guidance on all operational procedures and operational workflows including end of day administration to maintain operational consistency.
- To deliver on departmental initiatives/goals, projects and ongoing activity, keeping management and colleagues properly informed of status progress, successes and issues.
- To identify gaps and opportunities for improvement, generating new and innovative approaches to daily tasks.
- To analyse, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate.
- To maintain a client-focused approach, working towards increasing utilisation of services, products and workflows through knowledge of business practices.
- Follow and ensure compliance with all established policies, protocols, procedures and processes.
Requirements
- Strong written and spoken English skills
- Excellent interpersonal skills, good attitude and strong communication
- Able to demonstrate good decision-making and accountability
- Excellent time management and organizational skills
- Able to demonstrate an excellent knowledge of Trade Services Branch Support environment is essential
- Ability to work and perform well in a high-pressure environment
- Excellent understanding of mail, courier and tracking technologies, platforms and software
- Good working knowledge of key Microsoft applications
- Ability to read, analyse data to produce reporting
- Experience with handling client requests/issues and managing products and service expectations
- Organized and efficient with self-motivation
- Knowledge of quality control processes is an advantage
- Ability to work either 8am - 4pm or 9am - 5pm
- Please note that this role is full time office based but some flexibility can be provided when necessary to work from home.
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £100.00-£130.00 per day
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Reference ID: 292246/NJ
