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This vacancy is for a deskside engineer based at our client’s site in Canary Wharf. The role is mostly desktop break fix on a trade floor. This role is totally client facing so strong stakeholder skills are needed, and it includes being a point of contact for the trade floor.
We are looking for someone who has previous experience supporting an enterprise-sized client for a service provider in a trading environment.
Minimum of 2.5 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes
a. Possess strong communication skills in English
b. Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported;
c. Act as the primary interface to the Customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues
d. Be able to provide concierge services as required. Concierge services include,
i. providing friendly and professional meet and greet;
ii. setting expectation with the customer
iii. managing the customer’s interaction during their entire experience at the Tech bar.
e. Provide information on customer products and services
f. Windows 7, Windows 10 and desirable to have Mac support experience
g. Software installation/troubleshooting
h. Mobile device support (iOS/iPhone/iPad) – excluding warranty hardware repair
i. Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)
j. Act as the primary interface to the Customer, for leading and liaising with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues raised
k. PC hardware repair
l. PC Build
m. AV ‘hands and eyes’
n. Networking ‘hands and eyes’

2. General Core Competencies to be considered when hiring:
a. Customer focused – Customer is #1 Attitude
b. Professional and courteous;
c. Problem solving attitude
d. Very good communication skills
e. Personal accountability for results
f. Detail oriented
g. Strong analytical and troubleshooting skills
h. High integrity

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs. Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.