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We’re Big Bus Tours, the world’s largest independent operator of open-top sightseeing tours.

We inspire the spirit of adventure across Europe, North America, the Middle East, and Asia Pacific with a vision to be the number one thing to do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible approach to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell.

Having started our journey in 1991 with only three buses, today we have a global fleet of over 400, carrying more than 5 million passengers every year. And we’re not slowing down, we continue to grow within our existing cities and through expansion into new locations across the world.

Position:

Overall Purpose

To lead engaging, informative and fun Guided Tours across London; whether on the Bus, Walking or Private Hires. Provide all customers with exceptional customer service that exceeds expectations and brings the history, traditions and cultural heritage of the city to life.

Overview of Duties & Responsibilities

• To provide customers with entertaining, informative, and accurate guided tours; whether on the Bus, Walking or Private Hires.
• To learn scripts and additional information when needed to guide bespoke and Private Hire tours.
• To ensure you always have the highest possible standard of product knowledge and keep up to date with changes which are implemented throughout the year.
• To ensure you are up to date daily with diversions or issues occurring that affect the service & product.
• To ensure that customers are safely escorted on walking tours and are familiar with/informed of any potential hazards.
• Be prepared to assist our Customer Service Representative’s when required by using a ticket machine to validate customers vouchers when at stops & on the bus.
Ad Hoc duties as and when required.

Requirements:

Qualifications & Experience

• Fluency in English and excellent Oral communication skills is essential.
• A sound knowledge of the history, traditions, and cultural heritage of London.
• Previous walking tour experience is an advantage.

Skills & Knowledge

• Excellent customer service that meets and exceeds the expectations of a diverse range of customers.
• Confident public speaking, able to clearly communicate and engage with large groups of customers in a public setting.
• Adaptable to the expectations and requirements of unique tours in various conditions & locations.
• Takes ownership of work and strives for continuous improvement.
• Collaboration; working as part of wider team towards a shared goal.
• A sense of humour - this role is a lot of fun after all!

Other information:

Competencies

• Personal resilience and self-awareness, with a passion for personal growth.
• Effective communication underpinning high quality relationships and strong team working.
• Results driven with a customer focus contributing to the delivery of the organisations vision.