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Tiptree Tea Room Assistant

The View, Tiptree Tea Room, Heybridge, Maldon, Essex

Up to £10.42ph + tips

Working hours: 9.00am - 5pm on weekends, holiday cover and bank holidays - working hours may decrease slightly during winter months.

Wilkin & Sons / Tiptree is a quintessentially British business that grows, makes and sells remarkably good food. Our aim has always been to make the best products and to provide a service to match. This is just as true today as it was yesterday and this is certainly what we want to be true tomorrow.

Wilkin & Sons Ltd boast 10 tea rooms and a jam shop across Essex and Suffolk. We are now looking to recruit for a part time Tea Room Assistant in our Heybridge based tea room. We are seeking those that are able to cover weekends and school holidays, plus any additional holiday cover as required.

We are ideally seeking someone with previous hospitality experience so they can hit the ground running although experience is not essential and training will be provided.

We are looking for great people to join us to uphold our high standards of exceptional service, ensuring our dining customers have a pleasant and comfortable experience. Our team members are role models for outstanding service and make each customer feel valued, whether they are visiting the tea room for the first or the twentieth time.

Responsibilities (but not limited to):

• Assisting to customers in a polite and helpful manner with a fast, efficient, friendly and personalised service.
• Operating the till.
• Communicating concise orders to staff in the kitchen.
• Serving and food preparation including; meals, cakes, and hot and cold drinks.
• Generally helping to keep the everyday operations running smoothly.
• Clearing tables, disposing of waste, operating the dishwasher, end of day cleaning.
• Follow all menu recipes and procedures, maintaining the highest quality and consistent product standards.
• Re-stocking retail areas.
• Learn about our own branded products so that you are able to answer customer queries.

Requirements:

• A drive to develop rapport with customers and team members.
• Proactiveness in solving customer problems or complaints and strive to find ways to satisfy them.
• Natural strong communication skills.
• Problem solving skills and ability to think on your feet.
• Tearoom/shop dress code - you will be provided with a ‘Tiptree’ top which is to be worn with either a smart skirt or pair of trousers. For health and safety reasons shoes must be closed, long hair must be tied back and jewellery should be kept to a minimum.

If you feel you would complement our team and willing to support and uphold our values of excellent customer service we would love to hear from you.

Jobseeker: We value your application however, though we will strive to respond to everyone directly, but if we experience high volumes this may not be possible.

Job Types: Part-time, Zero hours contract

Salary: Up to £10.42 per hour

Benefits:

• Discounted or free food

Schedule:

• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• MALDON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 28/04/2023