TikTok LIVE - Content Quality Assurance Specialist (Italian Speaking) London, England
Job description
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our LIVE Traffic & Ecosystem team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Assurance Specialist, covering the Italian community market to help create a better space for content creators and users. You will review TikTok Live's content and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.
Detailed responsibilities include:
1. Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
2. Thorough data analysis, summarise and feedback problems & handle necessary escalation and form a quality inspection report.
3. Work closely with other departments to respond immediately to suitable operation needs.
4. Participate in developing quality inspection standards and continuously optimise the process and system platform.
Qualifications
1. Bachelor’s degree or above, comes with a relevant experience in content moderation / trust & safety / content quality assurance.
2. Fluent command of the English & Italian language is a must.
3. In-depth contact with local customs and culture, is highly sensitive to social news;
4. Possesses strong learning ability, cross-department communication and collaboration skills, overseas working/ training is a plus;
5. Able to work under minimal supervision and have strong logic/ common sense related to job nature;
6. Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred;
7. Good communication skills, able to abstract problems and find solutions proactively.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
