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Title of job Ticketing Executive
SITE: Odyssey Trust
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Event & Business Development Manager
TERMS: 37.5hrs per week (Part-time hours will be considered)
DATE: August 2023

OVERALL PURPOSE OF THE JOB:

This is an exciting role, which is central to the continued growth and development of The Odyssey Trust. Working across The SSE Arena Belfast, the Belfast Giants, W5, and W5 LIFE, the post holder will support Site Wide Ticketing Managers in the delivery of all aspects of ticketing operations across the site, including the use of technology to drive ticket sales, assist customers with accessible needs and streamline ticketing processes.

Essential Criteria

• A minimum of 1 years’ experience within the last 5 years in the use of Ticketing Platforms.
• Working knowledge of Microsoft Office
• Excellent Communication skills
• Experience of customer service
• Positive outlook and strong team player
• Proven ability to work in a fast-paced and pressurised environment.
• Proven ability to work on own initiative and accurately under pressure.
• Willingness to be flexible, work flexible hours including occasional evenings and weekends.

Desirable Criteria

• Knowledge of Ticketmaster platforms
• 2 years’ experience in a similar role providing ticketing solutions.

Salary
£23,000 per annum

Benefits
The Odyssey Group has a range of benefits which it offers to full and part time staff[1].

• Free car parking.
• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants, friends and family access to W5 and advanced ticketing to Arena events.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Contributory pension scheme, life assurance, paid sickness benefit and a health cash plan.
Salary Sacrifice including pensions, holiday and cycle to work schemes.

[1] [Some T&Cs and qualifying periods may apply]