Ticketing Assistant 20 hr Guildford, England
Job description
Job Advert – Part Time Ticketing Assistant (20hr)
Reporting to: Guest Experience Manager
Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for a part time 20hr Ticketing Assistant to join our team.
Employment Type: Part time
Salary: £10,532 (£21,064pa pro rata)
Hours: 20 hrs per week flexible, subject to variation to meet business requirements. Working hours will include evenings, weekends, and Bank Holidays.
Work Location: You will be based at G Live, London Road Guildford and may be required to travel to and work at other TE venues. Approved travel expenses will be reimbursed.
About G Live
Opened in 2011 G Live, Guildford is a landmark building. With inspirational architecture, light-filled foyers and a programme incorporating the best in live music, big name comedy, dance and classical, G Live is truly a venue for everyone. We also host community events and functions including conferences, parties, and weddings. The Main Hall is a highly flexible space with a seated capacity of 1,031 rising to 1,700 in standing format. It has class-leading acoustics, excellent technical facilities and is highly accessible. The venue includes the Bellerby Studio and the Glass Room (both 100 capacity) and a range of meeting and function rooms.
About the Role
Under the direction of the Guest Experience Manager, and in support of the Ticketing and Customer Engagement Coordinator, Marketing Executive, central ticketing operations and customer contact centre teams, the part time Ticketing Assistant will contribute to the commercial success of G Live through the delivery of the highest possible standards of service and customer care in relation to venue-specific customer and promoter enquiries, general ticketing administration, group sales enquiries and membership communications. Supporting the Marketing Executive, the part time Ticketing Assistant will also action venue marketing and promotional activities to drive audience development, loyalty and retention, and champion the reputation of G Live.
This role will entail evenings, weekends and Bank Holidays as required.
About you / Requirements
We are looking for individuals that can work as part of a team and individually to achieve excellent customer service and to deliver our values: creativity, collaboration, excellence, and respect.
The ideal candidate will be a team player, outgoing and well-organised. As the key point-of-contact for promoters and customers, excellent communication skills are essential.
Key attributes:
- Support the central ticketing operations and customer contact centre teams to maximise customer and promoter confidence and achieve income targets.
- Act as a ticketing point of contact for promoters, customers and venue management colleagues, both in advance and during events at G Live.
- Commit to working evenings, including weekends and bank holidays as required, to support customer ticketing needs at events.
- Provide excellent customer service, and deliver the venue’s core values of creativity, collaboration, excellence, and respect.
- Support the development and administration of Friends’ Membership Schemes, Schools Membership Schemes, Concert Subscriber Programmes, Group Bookings, and other loyalty and retention programmes, alongside other members of the ticketing and marketing teams.
- Support the Marketing Executive in the delivery of the venue marketing campaign, ensuring that in-venue signage, print and posters are relevant and up-to-date, and that marketing collateral is delivered and distributed throughout the local community.
- Support the ticketing and marketing needs of colleagues across the organisation, including Creative Learning and Hospitality.
- Attend community and promotional events as required, acting as an ambassador for G Live.
- Undertake training and development as deemed appropriate by the Guest Experience Manager, keeping apprised of developments in field of expertise.
- Carry out any other duties appropriate to the post and as requested by Guest Experience Manager.
This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
Your experience:
Essential
- A good team player.
- Excellent written and verbal communication and customer service skills.
- An interest in working in a live entertainment environment.
- Confidence and an ability to respond positively to a pressurised environment and adopt a positive approach to problem solving.
- The aptitude and an interest in developing a practical knowledge of a ticketing system.
Desirable
- Experience of venue/destination ticketing or marketing.
- Experience of working with a ticketing system.
Personal
- A flexible attitude and willing to work to meet programming requirements, including evenings, weekends and banks holidays as required.
- A willingness to undertake developmental opportunities.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information about Trafalgar Entertainment and G Live please see https://glive.co.uk.
Application Process
For an informal discussion contact: Lucy Mason, Guest Experience Manager, 01483 739040 [email protected]
Closing date: 23rd February 2023
If successful, you will be invited to an interview.
Job details
