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JOB DESCRIPTION

JOB TITLE: Ticket Sales Advisor
DEPARTMENT: Ticketing
REPORTS TO: Ticketing Team Leader
LOCATION: Ticket Office
HOURS: 5 hours per week (Saturdays)
DATE: February 2023

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back among football’s European elite, but this time we will
compete as a sports and entertainment business across multiple brand verticals. As a challenger
club, Wolves dare to be different, which is why creating world class propositions in esports, fashion
and music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to

ensuring that Wolves is free from discrimination and harassment.

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Job purpose

To process ticket transactions through SRO and all available customer channels, counter, telesales,

post and web, to include outbound telesales.

To be competent in providing advice and information on all services applicable to the Ticket Office.

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V7 February 2023

Key responsibilities

• To deliver high level of customer service

• To assist Ticketing Team Leader in office administrative duties

• Ensure accuracy with cash transactions and following office policies and procedures,

• Maintain, improve and expand customer database

• Direct calls to customers via telephone, cross selling, upselling products using campaign-

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

Safeguarding

• This role carries a specific safeguarding responsibility. This means that the post-holder is

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Key relationships

• Supporters of Wolverhampton Wanderers FC

• Other departments within the club for both the processing of ticket sales as well as

V7 February 2023

Person Specification

Job Title: Ticket Sales Advisor

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Desirable

• Understanding of ticketing and membership structures in relation to sporting clubs/arenas

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• IT literate, including both Word and Excel knowledge
  

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Determination to delivery high standard of customer service
• Understanding of how to work safely with children and/or adults at risk and uphold generally

• accepted practice when working with those participants.

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Cash handling and numeracy experience

• Experience of using a transaction computer system

• Working with children and/or adults at risk
  

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

V7 February 2023