Ticket Office Assistant Derby, England
Job description
Ticket Office Assistant
Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in League One, the third tier of English Football, and is now under the management of recently appointed Head Coach Paul Warne. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014. Derby County is embarking on an exciting new era following the recent change in ownership to Clowes Developments (UK) Limited. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.
Exciting opportunities have become available within the Derby County Football Club Ticket Office based at Pride Park Stadium.
We are looking to recruit several highly motivated individuals to join the team in providing excellent customer service within the Ticket Office. You will play a vital role in selling matchday tickets over the phone and face-to-face.
The successful candidates will enjoy working as part of a team, be enthusiastic, hardworking, and be flexible to the requirements of the position and the business.
You will possess excellent face-to-face and telephone communication skills, with a good understanding of equality, diversity, and inclusion. You will be resilient and enjoy working in a fast-paced, team-centred environment, flexible in your approach with an ability to think on your feet, problem solve and support your colleagues to achieve personal and collective goals together.
Basic computer skills are essential for this role. Previous experience in a fast-paced retail or ticket sales environment is desirable, but full training on our in-house ticketing system will be provided to successful candidates.
Please note that successful candidates must demonstrate the ability to be flexible and be available to work our home matchdays, typically weekends and evenings at a minimum, with additional work opportunities during the week to cover peak periods and ticketing campaigns.
The rate of pay is £10.42 per hour.
Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:
· We are proud of who we are and what we do
· We are positive, inspired and passionate
· We are ambitious and driven
· We are prepared, honest and humble
· We are the heartbeat of our community
· We are the club of opportunity
Derby County employee benefits include:
· 10% discount at DCFC Megastore
· Company Pension with Aviva
· Discounts with select Club partners and sponsors
· Training and development opportunities
· Access to programmes and volunteering opportunities with Derby County Community Trust
Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.
As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.
Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.
To apply for this role, please complete an application form, which can be found HERE.
Alternatively, please copy and paste - http://thera.ms/apply- to your chosen browser.
More information can be found at https://www.dcfc.co.uk/page/jobsandcareers.
The closing date for receipt of applications is Sunday 01 October 2023. However, we reserve the right to close the vacancy early.
Strictly no agencies, please.
Derby County Football Club’s Job Applicant Privacy Policy can be found at dcfc.co.uk.
Job Types: Part-time, Permanent
Salary: £10.42 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 01/10/2023
