Job description
- £13.81 per hour + shift allowance
- 37 days annual leave
- Closed over festive period
- Staff product vouchers
- Share Reward
- Double matching pension contributions up to 7%
- Ongoing personal development with access to the Edrington Academy, internal and external training qualifications and programmes.
- Internal career opportunities.
- Life assurance.
- Employee Assistance Programme offering confidential advice and support for you and your family when you need it.
- 4 volunteering days every year.
- Social events across the year.
- To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
- Passionately communicate The Macallan brand DNA and values to guests across the Macallan Estate and be the ultimate ambassador for The Macallan, whisky, Speyside and Scotland
- Ensure that The Macallan Estate is presented as a world class 5-star luxury destination, maintaining the highest standard of cleanliness and organisation in both onstage and backstage areas with meticulous attention to detail
- Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
- Develop a thorough knowledge of The Macallan brand and world class customer service within a luxury destination through training and ongoing personal learning
- Host and support highly engaging, entertaining and educational experiences at The Macallan Distillery and across The Macallan Estate; including but not limited to Distillery, Estate, Boutique and Tasting Experiences
- Frequent use of booking and till systems on computers and other devices across The Macallan Estate
- Maximise every opportunity to exceed guest expectations
- To retain up to date stock knowledge with regards to pricing, product origination, product function and story
- Stock control & rotation will follow best practice and company guidelines
- A strong, charismatic, positive and upbeat people person
- Outstanding customer service knowledge and delivery
- Extremely strong performance and storytelling skills
- Ability to learn and retain information about The Macallan brand and the brand heritage
- Additional fluent language skills (oral) would be a distinct advantage
- Will have strong sales / retail experience
- Confident, smart and takes immense pride in their appearance
- Attention to detail
- Flexible, ‘can do’ approach and a willingness to execute tasks perfectly