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The Macallan Host Aberlour, Scotland

Edrington

Full Time Aberlour, Scotland 13.81 GBP HOURLY Today

Job description

Requisition Id: 1548

Location: Aberlour, Scotland, GB, AB38 9RX

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin and Wyoming Whiskey.

Remuneration and Package

Key benefits of the role:

£13.81 per hour + shift allowance
37 days annual leave
Closed over festive period
Staff product vouchers
Share Reward
Double matching pension contributions up to 7%

Your development and wellbeing:

Ongoing personal development with access to the Edrington Academy, internal and external training qualifications and programmes.
Internal career opportunities.
Life assurance.
Employee Assistance Programme offering confidential advice and support for you and your family when you need it.
4 volunteering days every year.
Social events across the year.

Position Summary

We have two exciting opportunities for The Macallan Hosts to join our team at The Macallan Estate, Aberlour. You will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will host and support highly engaging, entertaining and educational experiences that communicate The Macallan brand to all guests. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Estate.

Job Description

Reporting to the Guest Experience Manager, key responsibilities include:

To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
Passionately communicate The Macallan brand DNA and values to guests across the Macallan Estate and be the ultimate ambassador for The Macallan, whisky, Speyside and Scotland
Ensure that The Macallan Estate is presented as a world class 5-star luxury destination, maintaining the highest standard of cleanliness and organisation in both onstage and backstage areas with meticulous attention to detail
Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
Develop a thorough knowledge of The Macallan brand and world class customer service within a luxury destination through training and ongoing personal learning
Host and support highly engaging, entertaining and educational experiences at The Macallan Distillery and across The Macallan Estate; including but not limited to Distillery, Estate, Boutique and Tasting Experiences
Frequent use of booking and till systems on computers and other devices across The Macallan Estate
Maximise every opportunity to exceed guest expectations
To retain up to date stock knowledge with regards to pricing, product origination, product function and story
Stock control & rotation will follow best practice and company guidelines

Required Skills and Experience

A strong, charismatic, positive and upbeat people person
Outstanding customer service knowledge and delivery
Extremely strong performance and storytelling skills
Ability to learn and retain information about The Macallan brand and the brand heritage
Additional fluent language skills (oral) would be a distinct advantage
Will have strong sales / retail experience
Confident, smart and takes immense pride in their appearance
Attention to detail
Flexible, ‘can do’ approach and a willingness to execute tasks perfectly

Employee value proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

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