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POSITION SUMMARY

Estee Lauder Companies are looking for a talented Creative Operations Lead to join their in-house creative studio, ELC Studios. Based in London, ELC Studios operate across the full portfolio of ELC brands in the UK market.

This role will lead the ELC Studios Creative Operations team in executing the strategic plan, by refining the operating model, establishing priorities and determining resource allocation for efficient and effective delivery of all projects.

The role will require a rigorous review of processes and tools to identify opportunities to provide an enhanced end to end programme and exploring new opportunities to create value for our brand partners.

This role is a leadership position within our department, requiring positive team culture contributions including mentoring, supporting, and motivating and management of internal stakeholder as well as external communications.

Responsible for a team of Producers, Production Assistants, and Coordinators - ensuring operations are running efficiently whilst driving productivity and team culture.

WHAT THIS ROLE DOES

• Demonstrate a sound commercial understanding
• Demonstrate confidence in communicating with people at all levels
• Creative industry background with strong operational experience
• Excellent organisational skills including time management, planning, hitting deadlines, objective setting
• Ability to oversee the creation of all project plans, defining priorities and setting realistic milestones and deadlines
• Ability to co-ordinate, schedule and control the teams’ resources
• Ability to estimate and manage a project budget using standard charging models
• Able to explain technical solutions at a level appropriate to brands and colleagues
• Ability to understand technical and creative aspects of a brief
• Excellent Verbal, written and presentational skills
• Excellent negotiation and problem-solving skill
• Experience managing vendor relationships
• Global mindset and multicultural understanding
• Experience in “bite size” content and video production, catered to GenZ/Millennials
• Drive for innovation and disruption with luxury mindset
• Experience working against global guidelines
• Int’l education/work experience
• Working closely with the Studio Director to set strategy, manage resources and establish processes/ workflows in order to produce and deliver quality work from concept to completion across full service production across all end uses (in-store, social, online, TVC, print, DOOH & OOH)
• Effectively leading the Creative Operations team, driving team growth and development to deliver best in class operations
• Works with the Brands and stakeholders to understand business drivers and prioritizes delivery to maximize business benefit
• Effectively managing change throughout the project lifecycle – monitoring, assessing and implementing the agreed change control process where required
• Manage and communicate all potential risks, mitigate potential issues
• Manage all feedback sessions ensuring lessons learned, identified and distributed
• Drive the brand and studio budget management process
• Drive demand planning and forecasting to manage growth
• Drive the adoption of correct tooling and system customization to increase the efficiency of delivery processes
• Develop strong relationships with both the brand and the studio team, ensuring that potential opportunities are identified and shared
• Creative approach to problem-solving with the ability to focus on details while maintaining a “big picture” view
• Responsible for understanding business targets and effectively managing costs, achieving against specific targets
• always Maintaining regular brand and team meetings and where relevant 3rd party communication ensuring that all methods of communication identified are provided when agreed
• Develops the Creative Operations team through relevant training and line management ensuring strong performance, clear personal development and good succession planning

KEY ROLES & RESPONSIBILITIES

Leadership –

• Planning for the department’s future needs of creative operations, hiring, performance management, salary decisions, talent planning
• Recognizes organization-wide linkages and interdependencies, ensuring alignment with overall brand priorities
• Links innovation to overall business goals
• Swiftly mobilizes team to meet changing demands

Budget Responsibility –

• Accountable to ensure creative operations team are working within the confines of the brands budgets and are seeking planned savings required for region
• Constantly reviewing model in partnership with IP & Finance leads
• Independence of Action and Accountability –
• Builds and initiates long-term partnerships within Creative and other stakeholders in support of overall objectives
• Respects and incorporates the needs of stakeholders
• Fosters and optimizes an entrepreneurial spirit
• Builds and develops diverse and interdependent teams

Problem Solving –

• Champions new approaches or ideas that have worked well across brands, regions & functions
• Leverages internal and external expertise

Decision Making –

• Complex management of stakeholder alignment within COE to ensure agility but best result for the region and individual brands

How You Will be Successful

• Applies new and different ways of thinking to generate new ideas/opportunities
• Encourages self & others to be creative in approach to work
• Influences externally and internally to gain commitment, agreement and support
• Actively builds relationships
• Creates and sustains environment of trust and collaboration
• Adapts to new environments, processes and teams
• Proactively seeks diversification of knowledge, skills and abilities
• Keeps updated on the business environment and economic situations and understands the impact of the changes on the business

HIGH-TOUCH LEADERSHIP COMPETENCIES

• Thinks Strategically: Takes a broad view of the business, industry, and consumer environment to anticipate
• and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and
• management systems are required.
• Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion
• of diverse knowledge, skills, and experiences to achieve results.
• Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational
• effectiveness to meet current and future business needs. Learns equally from successes and failures.
  

Qualifications

WHAT YOU WILL NEED TO BE SUCCESFUL IN THIS ROLE:

• 8+ year’s experience in delivering / producing creative production briefs at global campaign level
• Educated to Degree level or have relevant experience in their appropriate discipline and management experience.
• Experience of working in a Digital Agency environment running and strategizing the operations
• Management/Supervisory experience
• Hands-on Design & technical background a bonus
• Working knowledge of web technologies
• Proficient in project management methodologies example Prince 2, Agile
• Proficient in Project management tools, advantageous Jira, confluence, Tempo, all Mircosoft tools
• Knowledge of Adobe Suite and file formation structure

Compensation and Benefits

• Hybrid Working (2 days WFH, 3 days office based)
• Generous Bonus Opportunity that usually performs ahead of target
• 25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days.
• 1 additional day of Annual Leave to celebrate your birthday
• Holiday Purchase scheme that enables you to get five additional days
• Summer Fridays for five months of the year
• Market leading Family Leave provisions
• Generous Staff Discount & Credit
• Benefits platform with exclusive discounts and offers
• Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme)

Job: Creative / Design
Primary Location: GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 230798

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.