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PEMBROKE COLLEGE

Cambridge

Candidate Information Pack

HOSPITALITY ASSISTANT

CATERING DEPARTMENT

AUGUST 2022

1

THE DEPARTMENT

From a business meeting, to a celebratory reserving Saturdays throughout the long

dinner or wedding reception, Pembroke vacation for these unique events.

College’s Catering Team are experienced and

well-trained in providing excellent food,

facilities and service. When combined with

our quintessentially English gardens and

historic buildings, Pembroke College offers a

rare and unique venue for hosting your

important events. We cater for weddings

exclusively for alumni and College members,

THE ROLE

To assist in the smooth running of the food and ensuring all aspects of service provided

and beverage service for all internal and are effectively delivered.

external functions including cafeteria lunches,

fine dining, College feasts, buffet service,

student café and bar; to actively engage with

our customers, exceeding their expectations

SALARY & HOURS

£22,553 per annum 37.5 hours per week on a shift system

Plus bonus scheme paid in two covering seven days, including evenings and

instalments. These are only payable after the weekends.

satisfactory completion of the probationary

period.

Gratuities are shared between all Catering

staff and distributed on an occasional basis. BONUS SCHEME

worth 2 weeks salary (subject to terms)

2

JOB DESCRIPTION

Responsible to: Senior Hospitality Assistants maintained in all areas and customers are

and Front of House Manager. treated respectfully and any requests are

dealt with in a professional and courteous

Responsible for: Food and beverage service manner at all times.

at Pembroke College.  Ensure all areas where food and

beverages are served are kept clean, tidy

Location: Pembroke College, Cambridge. and hygienic. 

Laying and clearing of tables as

Skills: appropriate to the particular service 

Good organisational skills. within the standards established. Learn 

Good communication and interpersonal the correct procedure for setting various

skills. buffets, lunches and dinners. 

Proven customer service skills.  Assist with the setting up and clearing of 

Friendly, co-operative, helpful and food and beverages from conference and

approachable. meeting rooms, to include all buffets, 

Responsible and trustworthy. lunches and dinners. 

Ability to work as part of a team.  Ensure correct charges for food are made; 

Flexible approach and accepting of monitor portion sizes.

change.  To adhere to reasonable instructions 

Ability to communicate effectively to issued by members of the Catering

colleagues and other senior management management team.

personnel.  Learn to correctly use the Monika HACCP

system and ensure all required checks are

Work Experience: Experience of University completed correctly, notifying the

and/or College environment would be an supervisor where areas require further

advantage . cleaning or maintenance. 

Correctly use the till system following

Budget Responsibilities: None. guidelines for cashing up after service,

raising change requisitions and storing

Main Duties and Responsibilities: money in the safe. 

Assist in the preparation and service of all  Help to delegate, train and supervise

meals to both College and casual members of staff to ensure work is

commercial customers as per Food done correctly.

Service Department procedures. 

Ensure agreed standards of service are

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PERSON SPECIFICATION

ESSENTIAL Ability to lead from the front.
Ability to work as part of a team.
Qualifications/academic achievements/

Flexible approach and accepting of change.
education

Ability to communicate effectively to
Educated to High School level or equivalent.

colleagues and other senior management
Skills/knowledge/training

personnel.
Good organisational skills.

Special Conditions
Good communication and

Able to work weekend shift patterns.
interpersonal skills.

Confidentiality
Customer service skills.

Can demonstrate ability to work
IT skills.

confidentially.
Experience – type and depth of experience

required to do the job

DESIRABLE
Experience of working in a restaurant or

hotel serving customers. Qualifications/academic achievements/

Experience in a public/customer related education

environment. NVQ Hospitality & Catering.

Personal attributes Experience in a College environment.

Friendly, co-operative and helpful/

approachable.

Responsible and trustworthy.

ORGANISATION CHART

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ADDITIONAL INFORMATION

HACCP and Cleaning: Team Responsibilities: 

Complete all Monika HACCP and  Participate in team meetings when

cleaning checks as required, indicating required.

to the Front of House Manager areas  Share ideas for improvements.

which need further cleaning or repair.  Identify areas of the department which 

Serve food to customers using the require more thorough cleaning or

correct utensils depending on type of repairs, reporting to the supervisor on

food served. duty. 

Keep ‘Simply Pembroke’ free of  Help to identify problems with the

allergens by preventing cross running of the servery or functions, and

contamination with other foods. equally, help to trouble-shoot and 

Ensure all spills are cleaned up quickly provide solutions.

and yellow safety cones put in place to  Help other staff when you have spare

prevent accidents. capacity or time. 

Help cover rota shortfalls when required.

Equipment Responsibilities:  Help to keep the department calm by 

Keep all College property clean and working well and showing consideration

sanitised between uses. for others. 

Report any broken equipment to the

Front of House/High Table Butler in

charge. 

Store all equipment safely and ensure all

removable parts are stored securely and

not lost. 

Report any broken plates, glasses,

platters or crockery to Front of House/

High Table Butler.

Environmental Responsibilities: 

Recycle all food waste, plastic, glass and

paper using the correct bins. 

Ensure gas, electric and water is not left

running when not required

5

ADDITIONAL INFORMATION

Health and Safety: Safer Recruitment:

Persons engaged in work for Pembroke As part of our safer recruitment practices

College must adopt a responsible attitude posts will be subject to the relevant

towards health and safety and comply with compliance checks including an enhanced

any procedures as required by the College in DBS check where this is appropriate.

order to ensure the health, safety, and

welfare of themselves, their colleagues and Equal Opportunities:

any other persons that may be affected by We are an equal opportunities employer and

their actions. They must be prepared to welcome applications from all suitably

undertake any training required in relation to qualified persons regardless of their race,

health and safety or which is identified as identity, sex, disability, religion/belief, sexual

necessary in relation to their work. orientation or age.

The College operates a non-smoking policy;

smoking is only permitted in the designated

smoking areas.

HOW TO APPLY

If you would like to have an informal include separate CVs.

conversation about the post, please call

James Anderson, Senior HR Officer on We look forward to hearing from you.

(01223) 764568.

Privacy Statement
Please complete an Application Form and

Rehabilitation of Offenders

Form (compulsory), and an Equal

Opportunities Form.

Completed application forms together with a

covering letter can be emailed to:

[email protected] or alternatively posted to

The HR Office, Pembroke College,

Trumpington Street, CB2 1RF. Please do not

6

BENEFITS

Here are just some of the benefits we have at Pembroke College to support our

staff

33 days annual Free anti-virus

leave software for Free meal Bonus scheme

(25 days + 8 home devices whilst on duty

bank holidays)

Paid training

Subsidised and On site gym
Medicash health care development

opportunities

Discounts

Employee Annual staff Cycle to work on Dell
Assistance And ‘Buy a

outing products
Programme bike’ schemes

Access to free

Local
passes to the Subsidised

Death in discounts with
Botanical travel on the

service University
Gardens (subject

benefit Card
‘U bus’

to availability)

Staff Christmas

Christmas and more... gift for

Party staff

Some benefits are non-contractual and may be withdrawn.

Some benefits may be subject to a qualifying period and/or subject to terms.

7

HISTORY OF THE COLLEGE

Pembroke College, founded in 1347 by Marie de Maintenance to name a few. There are lots of

St Pol, Countess of Pembroke, is proud of its opportunities for jobs and career progression.

traditions. The third oldest of the Cambridge

Colleges, it was the first to have its own Chapel.

In the stained-glass windows of our renovated

Library there is evidence of the way we make

light of that history. Located in the heart of the

University City, Pembroke presents a tranquil

environment with varied architectural styles

framing beautiful gardens and open courts.

Openness characterises Pembroke today.

The College is an intimate yet diverse community,

committed to welcoming staff and students of

exceptional talent regardless of their social,

cultural or educational background and giving Pembroke College has a reputation as a friendly

them the benefit of contact with a large and College, in which Fellows, students and staff work

distinguished Fellowship. Pembroke thrives on together to create an environment in which

conversations, between generations and people can excel.

disciplines - between undergraduates, graduates

and senior Members, between current staff,
It’s a lovely place to work.

students and our alumni.

Today the College comprises approximately 442

undergraduates, 260 graduate students, 84

Fellows, and around 175 permanent members of

staff. This number is supplemented as necessary

at various times of the year by temporary staff.

Pembroke contributes to teaching and research

across all subjects in the University and is

currently performing very strongly academically.

There are 20 different departments at the College

such as the Catering Department, International

Programmes, Development Office, Gardens, HR,

Finance, Maintenance, Sports Ground and