Territory Support Specialist

Location: Field Based -Covering the Northern Region including NI, Scotland and North of England
Salary: Competitive + Vodafone Benefits
Hours: Full time

You will lead territory level projects to drive brilliant sales, service, and people objectives. To support, lead, coach and manage talent across regional teams and drive collaboration across regions to ensure a brilliant sales and service customer experience, exceeding sales, and service targets. To support the delivery of operational excellence across regional teams.

What will you be doing?

• Work alongside the Territory Managers, Regional Managers and wider teams
• Support and empower across regions to continuously develop, motivate and improve the team
• Support and challenge decisions/sales approaches to increase growth and exceed targets in regions
• Training on new services and refresher training of relevant and required topics
• Personally accountable for the performance across regions
• Build a strong network across regions to get things done & share best practice
• Support RM’s in their absence
• Accountable for ensuring the regions act within the guidelines of the FCA

Who are we looking for:-

• Support for territory manager on delivery of key sales, people and service objectives
• Identify growth opportunities/plans and monitor store performance across multiple regions.
• Support delivery and drive of the operational and controls dashboard across multiple regions.
• Be a catalyst for collaboration, identify best practice across multiple regions and create plans to share & embed divisionally.
• Identify and deliver projects across multiple regions and divisionally to deliver on profitability, service and people objectives.
• Have a high level of competence in the support of disciplinary and grievance management
• Feedback to management on how to improve customer experience
• Conform to company policy and guidelines
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

Posting end date: 10th February

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.