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At Bestpets, we supply thousands of quality pet products, from the finest quality feeds to fun and funky pet toys.

We currently have an opportunity for a Telesales Operator to join our dedicated Telesales team at Bestpets Exeter branch:

Unit P,
Yeoford Way,
Matford Park,
Exeter,
Devon,
EX2 8LB
Telephone: 01392 822050
Branch Information: https://www.best-pets.co.uk/trade/depot-locator?d=ba-Exeter

Using your experience of working in a customer facing environment you will provide excellent customer service to maximise sales.

As a Telesales Operator, you will be responsible for taking customers' orders over the phone, offering help and advice, and offering exclusive promotions to customers throughout the trading year.

Key responsibilities include:-

• Providing excellent customer service at all times
• Receive inbound telephone calls from customers placing orders
• Liaising with the depot management team to ensure you have up to date knowledge on any promotions in order to advise customers accordingly
• Contacting key customers proactively to sell items on special offer or boost sales
• Loading orders onto the system
• Other general administration duties as required

We’re looking for someone with;

• Experience of working in a customer facing environment
• Excellent communication skills, in person and over the phone
• Enthusiastic and personable manner to represent the business appropriately over the phone
• The confidence to advise customers of current promotions
• Flexible approach to daily responsibilities
• Good organisational skills
• IT proficiency and ideally system knowledge

In return for your hard work and commitment we offer:

• Competitive salary
• 30 days holiday (inclusive of statutory holidays)
• Free on-site parking
• Company pension
• Full training to do your job to the best of your ability

Job details

• Job type: Full-time, permanent
• Salary: £10.44 per hour
• Rate of pay: Hourly
• Hours of work: 37.5 hours per week
• Shift: 5 days- Mon- Fri

So if you’re looking for an opportunity to make an impact in a company dedicated to supplying pet retail traders the best quality merchandise available at the best possible prices, you could be the person we’re looking for.