Telesales Executive - Part Time - Remote Remote
Job description
About the Appello Group and Careline 365
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
Whilst going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.
As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.
Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.
The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.
Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.
**PLEASE NOTE WE CAN ONLY ACCEPT APPLICANTS FROM THE UK **
Position:
Telesales Executive
Hours: 22.5pw avg
Shift pattern: 4 week rota, 2 out of 4 weekends - Please example rota attached
Shift times are - Early 8:00 - 16:30, Mid 9:00 - 17:30, Late -11:30-20:00
Salary: £13,800pa plus up to £5,400 OTE
Location: Remote but initial training of 4 days in the Norwich office
Start date: October 2023
Appello Perks
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
Role Purpose
You will be engaging with our customers providing guidance and advice on the lifesaving service we can provide, and how our alarm systems can make a difference to their everyday lives. The role requires making outbound cold calls to potential clients to provide information about our service and generate appointments for a follow up demonstration of our equipment.
Main Responsibilities and Activities
- Outbound cold calling to potential clients.
- Actively listening to customers.
- Meeting and exceeding personal and team targets.
- Informing clients how the products can be beneficial to their lifestyle.
- Building a rapport with customer and capturing key pieces of information to aid the demonstration.
- Being a role model within the team & showcasing the five Appello value.
- Actively looking at new ways to improve the outbound process.
Requirements:
Experience
Essential
- Prior experience in a sales role is a requirement.
- Experience in building and maintaining client relationships.
- Success in consistently achieving or surpassing targets
Desirable
- Call centre/cold calling/door to door sales
- Charity work
- Fundraising
- Sales background
Qualifications & Training
Essential
A good general standard of secondary education
Skills
Essential
- Communication Skills
- Empathetic/ Emotional intelligence
- Persuasive
- Self-driven
- Great telephone manner
- Engaging
- Confident
- Personable
- Attention to detail
- Customer-Centric Mindset
- Resilience
- Product/Service Knowledge
Desirable
- C365 products/services, and their features and benefits
Personal Attributes
- Present information clearly, concisely, accurately and in ways which promote understanding
- Work towards ‘win-win’ solutions
- Self driven and able raise standards of quality and productivity when required
- Resourceful and highly independent
Other information:
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
We are a Disability Confident Committed employer registered with the UK Government.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337
