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Job description

Telesales

£21,736 – OTE £24,000

Monday – Friday

Nottingham

About The Role

Due to expanding our Call Centre we have an exciting opportunity for a Telesales Advisor working within a great team in our busy, centrally located, Nottingham Head Office.

If you are a confident, enthusiastic team player with a desire to succeed both individually and as part of a collaborative team we want to hear from you.

We are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next.

What you will be doing:

• As part of a collaborative team, promote excellent customer service and best practice with every customer
• Handling all sales enquiries across multiple channels, including but not limited to inbound, outbound, email and Livechat, from enquiry to delivery
• To upsell and cross sell across the entire product range
• Process all Telesales/web orders in an efficient manner and to required timescales of the warehouse
• Ensure all order entry systems and CRM systems are updated accurately at every stage of the sales process
• Proactively work with other departments to find solutions to customers’ queries
• Contacting lapsed customers during off-peak times to maximise sales opportunities
• Provide telephone support to both internal and external customers as well as stores, as part of a collaborative team.
• Refund Administration
• End to end processing of web orders
• Ensure fulfilment and supply of orders by monitoring supply times
• Process ledger sales in accordance with company guidelines and in a time efficient manner
• Promote and maintain safe working practices in all areas
• Provide administration support to staff with accuracy, efficiency & courtesy as part of a collaborative team

What you will need – skills and experience:

• Previous experience of working within a call centre environment
• Previous experience of taking inbound sales calls
• Able to accurately and efficiently process orders and the relevant administration duties
• Confident and have excellent interpersonal skills
• It would be desirable if you have a knowledge or affinity of our product range or a passion for DIY

Benefits - What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Employee Assistance Programme
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

Job Types: Full-time, Permanent

Salary: £21,004.00-£21,736.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: LR - TELE - NOTT