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The Telephone Business Development Manager is responsible for delivering acquisition plans for their associated panel of brokers and maximizing all opportunities identified with HSBC’s chosen partners.

The role of the Telephone Business Development Manager (TBDM), Intermediary Mortgages – is to develop, grow and manage relationships with external intermediary partners within a specified broker panel via the telephone and virtual meetings. The growth element of the role is particularly important to ensure mortgage lending opportunities within identified third party accounts are achieved.

This is a fantastic opportunity to join a thriving team within the Bank, a chance to continue driving forward a high performing, award winning team.

The main attraction to join the team is the opportunity to contribute to the success of a growing business and to drive our growth within the Intermediary Mortgage market.

Your responsibilities will include:

• Proactively driving business from broker partners through understanding their business and demonstrating how our products and policies suit the needs of their clients.
• Supporting the commercial/product/propositional elements of new and existing partnerships to provide feedback to Buying a Home colleagues to help shape the proposition on a continuous basis.
• Ensuring consistent delivery of a superior customer experience and service level for external intermediary partnerships.
• Ability to influence stakeholders at all levels to help deliver mortgage acquisition forecasts. The ability to manage multiple relationships at all levels with external stakeholders.
• Effective risk management - ensure personal adherence to relevant regulation and conduct risk management. Monitor sales/credit quality & risk KPI’s from external partner relationships. Responsible for ensuring all key controls in place over TPMI activity as advised from time to time.
• A strong sales focus – using data to identify trends and opportunities for growth from previously untapped areas of business.

The ideal candidate for this role will have:

• Experience working in relevant environment/s, i.e. Financial Services or related discipline
• Experience working in relevant market/context, i.e. UK Intermediary Mortgage Market
• Past working experience in a relevant role, i.e. Managing relationships over the phone (both reactively via inbound and proactively via outbound), Identifying and developing new business opportunities, successfully influencing others and negotiating effectively
• Proven track record of exceeding performance expectations on generation of revenue through fulfilling needs of the customer/external stakeholder
• Proven experience of leading the delivery of an excellent customer service and proactively looking for innovative ways to improve the service delivered to customers
• Proven experience of motivating peers to deliver exceptional performance and long term results
• Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
• Built effective networks both internally and externally and created opportunities for others to work collaboratively
• A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
• Experience of building and managing complex relationships with significant customers
• A track record of successfully identifying and developing significant/complex business propositions that attract and entrench customers, in a fair and ethical way.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.