Telephone Account Manager Remote
Job description
Telephone Account Manager – Remote
About You:
Do you love helping people and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe in going the extra mile.
If so, a fantastic opportunity has come up within our fast-growing Ipswich based Consumer Credit Company. We are offering the position on a remote basis so you will need to be a confident self-starter to make the most of this opportunity.
A bit about the job:
You will have the very highest working standards with meticulous attention to detail and the maturity to work in a sensitive area whilst always upholding our ethos of customer satisfaction.
You will be responsible for delivering an outstanding service to both existing and new partners, taking ownership of all aspects of their relationship with the company.
You will be responsible for managing and maintain relationships within our network of funeral directors by making regular outbound calls to your account relationships, delivering appropriate training and ensuring their requirements are always met. Records will need to be updated on our CRM system.
A knowledge of the funeral sector is preferred but not necessary although we would expect you to develop a deep knowledge and understanding of Funeral Safe and its products.
Skills and experience we are looking for:
- Excellent communication skills (influencing, rapport building, negotiation, and empathy)
- A tenacity to address and solve complex or difficult problems
- Excellent time management and prioritisation skills.
- Able to work on own initiative whilst being an inclusive member of a wider team.
What you will get for this role:
- Starting salary up to £25,000 (dependent upon skills, experience, and qualifications)
- Workplace pension scheme
- 20 days holiday plus Bank Holidays
- No need to work on your birthday
- Flexible location (anywhere within UK although you need to work between 9 and 5 to match Funeral Directors hours)
Job Type: Full-time
Salary: Up to £25,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Reference ID: TAC-RM
