Telephone Account Manager Remote
Job description
Job description
Do you have 3 plus years Telephone account management experience?
Have you got a track record of retaining customers?
Do you have resilience and are used to working with detailed data?
If you have answered yes to the above then we would like to talk to you
Our client are a FTSE 100 company, a market leader and a household name. They are currently looking to recruit an experienced Telephone account manager to take over a well established existing customer base.
As a Telephone account manager your prime responsibility will be to look after/retain a well established client base by understanding your clients needs to identify and conduct relevant training with customers to support the partnership. This will involve interpreting and explaining customers performance data using internal tools to add value and demonstrate return on investment. The role is home based and will involve a mixture of telephone and Zoom/Teams calls.
The person
· Experienced in a telephone based account management role
· Consistent track record of over performance of targets and KPIs
· Formally sales trained and used to a consultative solution led in-depth sales approach
· Analytical and confident with data analysis
· Highly resilient with strong communication skills
· Problem solver with the ability to take ownership and resolve issues
· Superb account management/planning skills
· Good admin/PC skills with an excellent eye for detail and accuracy
· Smart, self-motivated and passionate about delivering a great Customer experience
The rewards
· Generous basic salary of £25K-£28K (negotiable depending upon experience)
· Realistic OTE of an additional £5K (Uncapped and guaranteed for the 1st 4 months)
· Contributory stakeholder pension
· Optional share save scheme
· Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
· Private Health care for you and your immediate family with extra perks
· Cash plan for dental, optical, physio and much more
· 25 days of paid holiday (plus bank holidays)
· Full initial and ongoing training
· Real career development opportunities
Interested? Apply now
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Application question(s):
- Analytical and confident with data analysis
- Consistent track record of over performance of targets and KPIs
Education:
- GCSE or equivalent (preferred)
Experience:
- Telephone Account management: 3 years (required)
Work Location: Remote
