Telecare Operator (Part Time)

Telecare Operator (Part Time) Glasgow, Scotland

Hanover Scotland
Full Time Glasgow, Scotland 20710 - 24464 GBP ANNUAL Today
Job description

Work at Hanover

You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Telecare Operator (Part Time) (10315)

Overview

Ref:
10315

Salary:
£20,710 - £24,464 pro rata + pension

Location:
- United Kingdom - Scotland - Strathclyde - Glasgow City - Glasgow

Type:
Permanent

Posted
27 February 2023

Closing date
08 Mar 2023 12:00



Location: Hybrid – Glasgow

Remuneration: £20,710 - £24,464 (pro-rata)

Hours: Weekdays and/or Weekends (07:00 – 14:00 / 14:00 – 21:00)

4 on 4 off shift pattern (14:00 – 21:50, average 28 hours per week)

Closing Date: 8th March 2023, Noon (this vacancy may close early if the maximum number of applications is reached)

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organisation.


About the Role

Hanover Scotland's Customer Service Centre, based in Glasgow, operates a control room of dedicated Telecare Operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

This exciting Part-time Telecare Operator role has the following shifts available:

1) Weekdays and/or weekends (between 07:00 – 14:00 or 14:00 – 21:00)

2) 4 on, 4 off rolling shift pattern between 14:00 – 21:50 (averaging 28 hours per week)

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.

  • To join us, you need to have a genuine passion for providing care and help to people.
  • Resilient, proactive, and self-confident.
  • Strong, clear and effective communication skills
  • Ability to input information whilst listening to calls
  • Unwavering patience and understanding.
  • Ability to empathise with older persons and comfortably build rapport in difficult situations.
  • Flexible and adaptable, open to change and new ways of working
  • Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

Benefits

  • Basic reward package of £20,710 pro rata basic salary.
  • Incremental annual salary increase from £20,710 - £24,464 over 5 years.
  • On-the-job training and support to ensure you are fully trained to deal with customer situations.
  • Basic annual leave entitlement.
  • Opportunities for career advancement.
  • Working in a rewarding role within a friendly and open environment.
  • We are based at Govan Road, Glasgow, though we will provide equipment for also working from home.

Application Process

It’s really important that we get to know each other thoroughly before having the opportunity to welcome you to the team. We operate a two-stage recruitment process.

Online Applications that meet the minimum criteria for the role will be contacted to attend:

  • Initial telephone interview lasting approx. 15-20 minutes (w/c 13th March 2023)
  • Virtual assessment centre and personal video interview (23rd March 2023)

Each stage provides an opportunity to assess important requirements and ultimately, your suitability for the role. We look forward to hopefully meeting you soon.


Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738



Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at [email protected]

Telecare Operator (Part Time)
Hanover Scotland

www.hsha.org.uk
Edinburgh, United Kingdom
$25 to $50 million (USD)
201 to 500 Employees
Government
Regional Agencies
Related Jobs

All Related Listed jobs

Mig Welder/Fabricator
euroaxle systems ltd Exeter, England 11 - 15 GBP HOURLY Today

The ideal candidate for this position has experience working in a production welding environment, using welding techniques and modern welding technology to

Senior Legal Counsel
KCA Deutag Scotland Today

Qualifying tenders and negotiating contracts for the supply of KCA Deutag Group goods or services to customers; Cross border (including US) transactions;

Front of House
Premier Inn Belfast, Northern Ireland 10.4 GBP HOURLY Today

Meals on shift for 2. Money off retail, your utility bills, travel, cinema trips, supermarkets and more. Being keen to help, learn quickly and offer a great

Commercial Finance Manager
Orka Financial Berkshire 70000 - 80000 GBP ANNUAL Today

Develop project accounting to fully understand project profitability and true cost to serves. Prepare and maintain the monthly Board pack and submission of

Children's Support Worker
Bleep 360 Plymouth, England 15 - 20 GBP HOURLY Today

Supporting service users to build and maintain a sense of routine in their daily living activities and providing them with the support needed to adapt into the