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technology specialist Chicago, IL

University of Chicago

Full Time Chicago, IL 86436 - 56278 USD ANNUAL Today

Job description

Department

Law Information Technology Help Desk

About the Department

The University of Chicago Law School occupies a unique niche among this country's premier law schools. Located on a residential campus in one of America's great cities, UChicago Law offers a rigorous and interdisciplinary professional education that blends the study of law with the humanities, the social sciences, and the natural sciences. Students, faculty, and staff form a small, tightly knit community devoted to the life of the mind.

Job Summary

The A/V and Learning Technology Specialist will directly support the technology requirements of day-to-day teaching at the Law School, working closely with faculty, administrators, students, and staff to integrate and support the use of digital tools to deliver our curriculum. Under general supervision, the A/V and Learning Technology Specialist provides second-tier support to end users for PCs, Macs, Tablets, Mobile devices, desktop applications, and associated hardware.

Responsibilities

Operational understanding of audio-visual control systems, such as Crestron, Extron, or AMX hardware; ability to assist users presenting in an academic or event format.
Operational understanding of audio production, including microphones (for speech assistance and recording) and audio mixing.
Operational understanding of video production, including cameras and basic editing.
Provides faculty with training, guidance, and assistance with course creation, design, and management. Provides assistance and troubleshooting for a wide variety of technologies and tasks, including multimedia, desktop, and media classroom support, responding quickly as issues develop.
Learns, monitors, and maintains specialized resources and applications in support of learning technology including systems for recording lectures, managing course schedules, and cataloging technical education resources (e.g., DTEN devices, Canvas, Box, Zoom, Panopto, and examination tools such as Exam4 software).
Monitors and analyzes trends, identifies opportunities, and explores innovative approaches to teaching and learning problems. Works with other units across campus to aggregate services in an academic context.
Performs advanced level hardware troubleshooting, including running appropriate vendor diagnostics and third-party tools, with the ability to follow the RMA/Warranty repair process with the vendor to resolve the problem for the user.
Performs advanced level software troubleshooting, such as repairing corrupt installations, updating versions of outdated software, virus and malware scanning, or following through the technical support process with the software vendor if necessary.
Provides superior customer service at all times to represent the Law School and the IT Department in the best possible light by responding to user phone calls or e-mails and implementing solutions in a timely manner.
Follows up with the user or third-party in a timely manner to ensure issues do not linger unresolved and documenting actions within a formal ticketing system such as ServiceNow.
Working understanding of current supported hardware models, including, but not limited to Dell desktops and laptops, Lenovo laptops, Apple iPad, iMacs and MacBooks as well as standard accessories, such as monitors and other peripherals.
Working understanding of printing, including HP printer hardware, multi-function machines, general troubleshooting, toner replacement, jam clearing, printer drivers and queues.
Expert level competence with Windows, Mac OS, and iOS including the ability to install/update drivers and other system patches as necessary and appropriate.
Operational understanding and advanced user skills with Microsoft Office (Word, Excel, PowerPoint, and Outlook), Adobe Acrobat, Mozilla Firefox, Edge, and Google Chrome.
Complies with internal Departmental and Law School polices.
Coordinates and implements updates to network hardware, software systems, and applications. Maintains currency and high level of technical skill in the IT support field. Refers more complex problems to the Supervisor. Researches and analyzes computer products and systems available in the marketplace and makes recommendations to management.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

Preferred Qualifications

Education:

Bachelor's degree in a related field.

Experience:

Two years of user support experience, troubleshooting hardware and software problems.
Two years of A/V experience.

Technical Skills or Knowledge:

Understanding of PC/Mac software, operating systems and applications, networks, and hardware.
Understanding of Microsoft Office Suite, email clients, and browsers.
Familiarity with Audio Visual control systems, such as Crestron or Extron.
Familiarity with audio production equipment and techniques (microphones, mixers, audio mixing).
Familiarity with video production equipment and techniques (camera, lenses, basic editing such as Final Cut Pro or Premier).

Preferred Competencies

Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
Familiarity with network connectivity and ability to troubleshoot connectivity problems.
Excellent decision making and problem-solving skills.
Effective time management skills.
Excellent organizational skills with emphasis on detail and follow-through.
Excellent listening skills with the ability to empathize and focus on client service.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner.
Ability to maintain strictest confidentiality when working with sensitive information.
Ability to demonstrate initiative in the resolution of problems.

Working Conditions

This position is fully on-site in Hyde Park, 5 days per week.
Evening and weekend hours required with advanced notice for events.

Application Documents

Resume (required)
Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

Health Screen Required

Motor Vehicle Record Inquiry Required

Posting Statement

The University of Chicago is an

Affirmative Action/

Equal Opportunity/Disabled/Veterans Employer

and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the

University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via

Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:

http://securityreport.uchicago.edu

. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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