Technology Operations Specialist – Software Management Aberdeen, Scotland
Job description
Connect to your Industry
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
The Technology Operations Specialist-Software Asset Management (SAM) position reports directly to the Software Asset Manager. This individual will support the license tracking and benefits administration for Deloitte’s global software enterprise agreements which may include SAP, Microsoft, and other vendors. The SAM Specialist is a key support contact between Deloitte Technology, member firms, and the vendors in areas related to software license management lifecycle operation of Deloitte global software agreements. This individual works closely with Deloitte Technology SAM team, CoRe procurement, global business sponsors, and other DTTL operating groups and member firm teams in that capacity.
Responsibilities:
- At the direction of Deloitte Technology Software Asset Manager, the technologist supports all aspects of the license management lifecycle for key global enterprise agreements i.e. SAP, Microsoft, Adobe, etc. including license subscription tracking, activation, Azure Active Directory account administration, and demand reporting.
- Works and collaborates with Deloitte Technology teams, Global Vendor Management Office (VMO), CoRe procurement, and the SAM team in the oversight of license management
- Creates software tracking and reporting processes, provides input for annual budget planning guidance, participates in the development of software control measures, manages online service requests and assists the SAM managers with recommendations to leadership, member firms, and Global Business users in the use of the software solutions as needed
- Evaluates, identifies and advises on opportunities for process improvements and makes constructive suggestions for change
- Assesses customer needs, priorities and trends through regular ongoing communication with technology teams and member firm clients
- Assists SAM managers with CoRe procurement, Global Business sponsors, member firm teams and the vendors in management of current software licensing agreements and new agreements as needed
Connect to your skills and professional experience
As a Technology Operations Specialist, you bring the following:
- Experience with supporting technology systems, assets and vendor agreements preferably related to software licensing and subscription services
- Diverse technology asset management experience, systems administration, and/or technology support skills highly desired
- Functional knowledge of various licensing models, vendor maintenance programs, cloud computing solutions and subscription-based agreements a plus
- Experience with Microsoft Azure Active Directory administration a plus
- Able to manage processes across distributed teams and multiple vendors.
- Software Asset Management (SAM) tools including ServiceNow SAM Pro, Flexera, and SNOW are a plus. Proficient skills with Microsoft Excel and PowerPoint preferred.
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
“Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work. “
Connect to your agile working options
Location: UK Wide
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working
You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Deloitte Global team. You’ll spend most of your time working from home like all of your Global colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.
Discover more about our locations.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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