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Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Technology invests in the future of Southwest’s People in their work leading and championing the Crew Scheduling and Recovery Team in Technology. This role and their Team oversee and support various applications, which are critical to Southwest’s daily operation. The Senior Manager in Technology is passionate about developing our People and leading innovative solutions to drive the future of Technology at Southwest.

Additional details:
This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is require d with as much notice as reasonably possibl e .

Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

Provide a People focused approach to Technology Leadership. Apply Department/Enterprise Business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization

Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.

Lead the resolution of organization, team and individual issues, making appropriate decision

Develop and execute strategies and processes to improve performance and the value of products and services provided

Lead cross-functional Teams to deliver solutions and services to meet enterprise needs

Provide Technical thought Leadership related to assigned functional areas

Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products

Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities

Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams

Work with Technology and business partners to measure financial benefits and demonstrable business value

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising

Advanced knowledge of personnel practices and regulations

Advanced knowledge of software development practices, concepts, methodologies, tools and trends

Advanced knowledge of project management methodologies

Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams

Ability to provide tactical leadership for Team(s)

Ability to use appropriate motivation and influence techniques to achieve desired Team results

Ability to set and manage stakeholder expectations

Ability to deliver quality projects on time and within budget

Ability to manage projects using the organization's project management methodology

Preferred: Airline/Crew domain knowledge

Education

Required: High School Diploma or GED

Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

Experience

Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in:
A Business and/or Information Technology environment

Leading teams and providing work direction

Preferred: Technology Leadership experience of 3-5 years

Preferred: Experience leading Agile teams working on AWS

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Air travel with frequent overnight stays required

Ability to work extended hours as needed

Pay & Benefits:
Competitive market salary from $166,850 per year to $185,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
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Southwest Airlines is an Equal Opportunity Employer.
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About Southwest Airlines

CEO: Robert E. Jordan
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: http://www.southwest.com
Year Founded: 1967