technology manager Manchester, England
Job description
We have an exciting opportunity for an experienced Technical Manager to join our team. In this role you will be responsible for leading the In-Store support teams across our 3 regional stores; Trafford, Manchester Exchange and Birmingham. You will have excellent retail experience and be a proven leader with a technical background. You will play a key role in enabling the success of our regional stores through facilitating a high level of Tech service.
What will you do?
- Accountable for all store related incidents and requests
- Accountable for all EUC support within the store including JML processes
- Liaise and coordinating with project teams to facilitate successful delivery of projects
- Key stakeholder management including senior store leadership
- Lead, mentor and direct a team of Instore Analysts to successfully support 3 regional stores
- Collaborate with central teams to standardise and simply processes and ways of working
- Support the development of the team, including training and supporting with career pathways
- Responsible for working with key stakeholders to establish a proactive approach to supporting the store
- Manage rotas across all 3 stores to ensure sufficient cover
- Accountable for keeping knowledge bases updated and accurate
- Supporting the Major Incident team with store major incidents to ensure service is restored and quickly as possible
- Be an escalation point for any Tech issues across all stores and a coordination point for central teams for all store related Tech activity
- Work with peers to support the development and enhancement of the Service Operations team
- Able to step in and support store related tasks as an engineer when required
- Accountable for the asset management of all technical hardware within the stores
- Experience of working within a Retail (store) environment
- Strong people leadership skills
- Proficient technical knowledge across, till/store support, Windows, MDM, networking, printers, scanners etc
- Able to coach, lead and mentor a team
- Strong stakeholder management skills
- Experience of implementing ways of working, creating, and updating processes across the organisation
- Shows aptitude for analysing and managing problems arising from incidents
- Experience managing rotas and team schedules
- Strong experience of delivering IT service quality
- Experiencing working within a large organisation, working with internal and third party supplier
- Experience of using Jira
On top of that, you’ll be someone who is:
- Ability to work well under pressure and lead teams
- Ability to think logically, analyse situations and problem solve
- Ability to effectively challenge when appropriate
- Excellent communication and organisation skills
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Rewards and benefits
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
