technician Glasgow, Scotland
Job description
Position Description
Glasgow West
Competitive salary plus an excellent benefits package including a joining bonus of £1000, company bonus, 25 days holiday (increasing with service), competitive pension scheme and much more!
We are currently looking for a Frontline Technician to join us at our Glasgow West depot. This is a rare and exciting opportunity to join one of the world’s leading manufacturers of commercial vehicles.
About us …
At Volvo Truck and Bus, we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals and encourages positive working relationships between staff and managers where ideas are valued.
About you …
We are looking for a technical expert in the field of bus and coach support! As a Frontline Technician you will be a key interface between the dealership(s) and the bus and coach customers in the region by building strong personal relationships and providing industry leading levels of customer service and technical support.
Volvo Truck & Bus North and Scotland are one of the highest performing in the Volvo Trucks network and we have clear ambitions on strengthening that position, so teamwork is key for this role, we are looking for an effective and supportive individual to join our team and proactively support others to achieve overall targets.
We are looking for an organised and adaptable individual who understands that different situations may call for different approaches – if you enjoy the challenge of unfamiliar tasks and you are open to change then this is a role that you will thrive in.
Key responsibilities within the role…
- To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
- To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
- To pro-actively plan and load own workload in order to achieve agreed targets
- To provide superior diagnostic and repair skills in support of customer problems / needs.
- To take responsibility for field based commercial decisions with customers.
- To work within locally agreed targets / objectives.
- To provide daily feedback to Frontline Support manager on any non-productive hours
- To pro-actively support other Frontline technicians in the region
- To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
- To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
- To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.
- To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
- To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
- To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.
If you are interested, then apply now! We look forward to hearing from you!
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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