technical writer Toronto
Job description
About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com
Reporting to the Senior Manager, PMO, the Technical Writer’s primary mandate is to create, update and maintain NRT’s product documentation. Documentation required includes User Guides, Admin Guides, Release Notes, Online Help, Knowledge Base etc.
Job Duties Summary
- Working as part of multiple project teams in the PMO to research, create and release new documentation for internal and external customers for software and hardware products. These may include but are not limited to:
2. Operational Guides
3. Online help for web-based products
4. Release Notes
- Maintain and update existing hardware and software documentation
- Assist with the development of training materials for NRT products
- Generate and publish documentation for online help
- Other documentation duties as assigned
- Demonstrated track record as a Technical Writer with 2+ years technical writing experience or equivalent technical writing education
- University Degree in Communications, Journalism, English, Technology or related fields
- Specific courses in technical writing
- Technical background and experience (IT/hardware/software Development and/or financial processes)
- Flawless English written communication
- Ability to learn technical products and explain in an easy-to-use manner
- Capable of working well as a part a project team in a PMO alongside Developers, QA Analysts, Engineers, Sales and Marketing Teams
- Knowledge of online usability
- Writing for a particular audience
- Strong technical, planning, and design skills
- Ability to work on multiple projects simultaneously
- HTML, CSS, web editors
- Strong experience with Adobe suite of products ( InDesign, Adobe Professional ) and Microsoft Suite (professional level Word skills)
- Use and develop templates for consistent presentation
- Collaborative approach
- Editing ability
- Two professional writing samples showing procedural and product information
- Technical writing
- User experience
- Communication
- Problem solving
- Achievement/results oriented
- Can take initiative
- Teamwork
- Flexibility/adaptability
- Building relationships
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.
#NRTTech
About NRT Technology
CEO: John Dominelli
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.nrttech.com
Year Founded: 1993
