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Who we are:

GoCo is a next-generation managed service provider that offers robust and flexible business communication technology focused on Unified Communications, Managed Networks/SD WAN, and Network Security to its customers.

We are a group of experienced technology entrepreneurs from different backgrounds who are combining their strengths and expertise to help businesses connect with their customers and the world. We are united in our belief that there is a better way to deliver simple, scalable solutions with speed. We have the scale and resources to bring our vision to life, but also the agility to flex to the needs of our customers along the way.

We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market. Please consult our landing page to find out who we are. https://www.goco.ca/

What we offer:

• Full-time employment
• Competitive salary aligned with experience
• Possibility of career development in the field of IT Network
• Nice work environment

Roles and responsibilities:

• Work with the network solutions architects and provisioning team.
• Develop and document including but not limited to the installation procedure and technical guides for our knowledge database.
• Research, plan, write, edit, update and maintain documentation.
• Generate and validate online help systems.
• Contribute to and follow the documentation processes, standards, templates and style guides.
• Contribute to the creation of effort estimates for new deployments.
• Ensure accuracy and appropriate terminology.
• Deliver according to project plans and commitments.
• Ensure commitments to customers are met in a timely manner.
• Foster teamwork, promote unity and resolve conflict where necessary.
• Ensure to follow the inbound orders and distribute amongst the team based on their workload.
• Follow change requests and making sure delays are respected.
• Analyze the team workload capacity so we could better organize the incoming orders.

Your profile

• Knowledge of the structure and content of the English and French language including the meaning and spelling of words, rules of composition and grammar.
• Ability to create accurate, relevant and complete documentation for any given audience and product.
• Ability to adapt to changing requirements, scope and schedules.
• Ability to manage multiple projects and assess priorities.
• Ability to create estimates for information development work.
• Ability to be a goal-oriented self-starter and work independently.
• Ability to demonstrate a commitment to quality.
• Ability to demonstrate an eye for detail.
• Ability to effectively communicate with cross-functional teams.
• Ability to effectively multi-task and work under pressure.
• Ability to create work plans.
• Ability to deliver clear and effective presentations.
• Any networking certification or equivalent to CCNA, Network A++.
• Written and verbal communication skills.

Assets

• Knowledge of RouterOS for Mikrotik.
• Knowledge of ServiceNow and the Knowledge base module.
• Work experience with a LMS system.
• Knowledge of Meraki equipements.
• Knowledge of OpenMesh and DATO.
• Knowledge of VeloCloud SD-WAN equipements.
• Knowledge of Fortinet routers
• Be able to manage multiple tasks simultaneously.
• Fluent in French and English

• Please note that the selected candidate is required to successfully complete a background check.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

Accessibility

GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.