Technical Team Leader Wavertree, England
Job description
Technical Team Leader
Location Independent
Salary - £33000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits
Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday
As a Barclays Technical Team Leader, you will be responsible for the day-to-day workflow management within the team, removing blockers for clients as well as producing any required management information. For this role, you will be accountable as well for the performance and achievement of all team members and setting and overseeing team targets. Furthermore, you will be required to lead the team, with around 10-15 direct reports, providing clear business direction and setting a high-performance culture.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
- Overseeing a team of FOS complaint handlers, observing and supporting them, guiding colleagues to provide excellent outcomes and interactions
- Engaging with the business to facilitate business and change management
- Communicating confidently, negotiating, and influencing across all levels, including key stakeholders, clients, and senior management
- Establishing and maintaining effective working relationships with colleagues, internal and external clients
- Supervising directly a dedicated team with the Customer Relations department
- Ensuring all activities & duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Frameworks, and internal Barclays Policies & Standards
- Knowledge and experience of coaching and development techniques
- Ability to work individually and in a fast-paced environment managing multiple priorities and stakeholders
- Natural empathizer with the willingness and ability to understand others point of view and to build rapport with customers/clients and colleagues
- Desire to embrace the freedom provided to do the right thing for the customer/client to derive the right outcome and exceed customer expectations
- Knowledge of Banking products and services and associated legislation
- Knowledge of regulatory and risk requirements relating to complaints
- Experience in resolving emotive and complex customer/client queries, concerns and complaints in a high volume environment
- Experience of customer information and management systems
Where will you be working?
For this opportunity, we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
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