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The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries.

As a member of the IT Triage team reporting to the Service Desk Manager, the post holder will provide a responsive, customer focussed service, providing extensive 2nd Level IT Support to trust users and stakeholders as directed.

Much of the work required of this position requires triaging incidents, owning escalations and managing incoming problems from an early stage through to completion. The post holder will provide 2nd line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications.

In this role you will be responsible for managing incoming queries from the Service Desk and other departments, diagnosing technical problems and triaging complex issues. You will need to remain calm under pressure whilst maintaining a good eye for detail and strong time management skills.

Working under own initiative post holder will provide initial assessment, support and triage of routine and portal raised incidents and requests, with a view to facilitating timely resolution and / or escalation assignment within agreed service levels and targets.