Technical Support Specialist

Technical Support Specialist London, England

YourPrime Recruitment
Full Time London, England 35000 - 40000 GBP ANNUAL Today
Job description

Central London (hybrid)

Up to £40k (DOE)

We are working with a market leading Hospitality Group/Successful restaurant chain who have more than 60 high end restaurants in the UK. They are currently looking to recruit someone to join their Tech Support team who will be helping with queries and tickets raised by consumers.

Do you possess an experience and passion providing IT Technical Support? Then keep reading.

Your responsibilities:

  • Providing support to customers who raise problems with the software.
  • Deal with tickets up until the point of completing the ticket raised.
  • Provide excellent communication and listening skills to the customers.
  • Help maintain, manage, and repair IT systems.
  • Assuring smooth usage of the software via web or smart phone applications.
  • Identify, investigate, and resolve user problems with computer software and hardware.
  • Support customers via calls, chat, email, and/or other communication regarding software programming.
  • Resolve technical issues in a timely manager using available resources within the company.
  • Log bugs and enhancement requests.
  • Create and maintain tips and tricks solutions for web and phone apps.

Of course, you will have:

  • A passion for IT.
  • Excellent customer service skills.
  • Strong troubleshooting and critical thinking.
  • Worked in tech support roles or similar.
  • Dealt with ticketing systems before.

Job Information

Job Reference: 34202_1676450413
Salary: £35000 - £40000 per annum
Salary From: £35000
Salary To: £40000
Job Industries: IT
Job Locations: City of London, London
Job Types: Permanent
Job Skills: Analysis, problem-solver, software, technology, communication

Technical Support Specialist
YourPrime Recruitment

www.yourprimerecruitment.com
Manchester, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Business Consulting
2017
Related Jobs

All Related Listed jobs

Digital Engineering Consultant
IBM London, England 31800 - 82000 GBP ANNUAL Today

You can perform rapid analysis and decomposition of complex business information into functional and non-functional requirements and articulate them in context

Summer Temp 2023
My Nametags London, England 8.5 - 10.5 GBP HOURLY Today

Applicants may apply to work for a minimum of 2 weeks. All aspects of printing and packing including cutting, scanning, sealing, counting and bagging envelopes.

Care Support Worker
Hightown Housing Association 21255 - 24141 GBP ANNUAL Today

You will empower people to achieve their goals and develop their independent living skills by using your creativity, passion and determination.

Food and Beverage Assistant - Full Time
Robinson College Cambridge Cambridge, East of England, England 20299 GBP ANNUAL Today

Applicants must be flexible in their approach to both customers and the hours of work required to meet the demands of this varied and interesting position.

Director of Programmes
Coventry University Coventry, England 71376 - 77301 GBP ANNUAL Today

Vodafone Employee Advantage - discounts on various products, includes up to 5 family & friends. BUPA voluntary healthcare cash plan scheme.